It comes around once a year and everyone with Medicare qualifies for it.
What is AEP - Annual Election Period
100
Clicking this will allow you to ask your consumer questions and eventually enroll them into a plan
What is open new opportunity
100
This is the first thing you should do on each and every call.
What is The Greeting
100
These are the 4 PDP plans being offered for 2017
What is AARP MedicareRx Saver Plus, AARP MedicareRx Preferred, AARP MedicareRx Walgreens and Symphonix
100
Where you answer questions about Medicare
What is Needs Assessment tab in bConnected
200
Most consumers are this age when they initially receive Original Medicare
What is 65
200
If a consumer want information about our PDP plans and want to hear it from an agent, you can go to this tab to reserve a seat for them at an informational event
What is meetings
200
In this part of the call flow, you determine a plan for the consumer
What is Necessary/Solution Dialogue
200
The format in which medication is distributed
What is Dosage Form
200
This is where you would go to view Utilization Management
What is RXweb
300
You are responsible for 20% with this Part of Original Medicare
What is Part A and/or Part B
300
You can find the plan's Part D formulary here
What is the plan's PDF
300
When you enroll a consumer, you are in this part of the call flow
What is Action/Close
300
PA, QL, ST, B/D, HRM, LA
What is Utilization Management
300
In this system you add the consumer's medications, you look up their pharmacy and you see which medications are covered.
What is DCE
400
Most consumers don't pay a premium for this part of Original Medicare, but they do have a deductible to satisfy
What is Medicare Part A
400
This tab shows all the PDP plans offered in an area
What is Plan Comparison/Enroll
400
In this part of the call flow, you satisfy the HIPAA requirement
What is Opening
400
The Part D plan phase the consumer enters once they satisfy their deductible
What is Initial Coverage Phase
400
You can use this system to verify the consumer's medicare claim#