Views
Disclosure
Which screen will be your MAIN as a CSR
BCC Tier 1
What are the two required pieces
Medicare number/Social Security
Part A (__________ Insurance)
Hospital
When searching for a nursing home home tool do you use?
Care Compare
Which View shows a breakdown of all premiums
Premium Summary view
Which Screen can will help when referring a benny to a different person or entity
Agent Partner Search
What are the two types of authorization
Temporary authorization
Long-term authorization
Part B (_________ Insurance)
Medical
When searching for DME provider what tool can you use
Supplier Directory
"Mrs. Scott is trying to see when she can get a new cardiovascular screening"
Which View would you check
Preventive Services view
What list applet do you check when doing a NGD quick check
Beneficiary Indicators list applet
TRUE/FALSE: If the caller cannot pass disclosure or is not authorized, you can still ORDER medicare card and entitlement letter
TRUE
Part D (_____ _______)
(Drug coverage)
What should your "house script" be when receiving a call about cost
Medicare Cost
Messages
When you pause feedback in what screen does it automatically save in
Inbox Scree
What notice must a caller have if they want to discuss a claim on a benny account in which they are not authorized
MSN
What is also known as part C
Medicare Advantage
What is the Main reference material that will help on almost all your calls
General Medicare Tier 1 Reference Portfolio
Which view can you set limitations on what can and cannot be released
Authorizations
On the BCC Tier 1 SCREEN Beneficiary Form Applet what is the box called IF checked you can not disclose with the BENNY
POS DRUG OVERUTILIZATION FLAG
What is the address you give when a Benny wants to do a written request to revoke or remove and authorized person from their account
Medicare Contact Center Operations
Written Authorization Dept.
PO Box 1270
Lawrence, KS 66044
You will be automatically enrolled in Medicare Part A and Part B if you are under age 65 and have been receiving disability benefits from the Social Security Administration or Railroad Retirement Board for _____ months
24
What script can you find the embedded link Chiropractic Services