A
What tool do we use to verify Humana Spending account Cards
Debut
Who can do changes on a member's plan
Needles are covered under which benefit
Prescription Drug
When does humana Bill Members
The 20th of each month
Which system can you use to find providers
Find Care
What does CMS stand for
Centers of Medicare & Medicaid Services
Which System can you use if a member doesn't have a benefit
Humana Community Navigation System
What does COC stand for
Continuity Of Care
What tool do you use to resend ID Cards
ID Card Center
What type of Medication Is Glucose Monitor
Part B Medication
What's the classification and intent for verifying Transportation benefits
Transportation/Verification
Where do you identify if a member has a PCP
PCP/Update hyperlink
Who deals with Medical Authorizations?
CIT/Clinical Intake Department
Which Vendor des Humana work with for Authorizations
Cohere
Who deals with prescription authorizations
HCPR
What Does SSA stand for
Social Security Admininistartion
Where do you find the ANOC
OMS
Which department deals with rewards
If a member says they received a letter what's the classification and intent for that call type
Communications: Got A letter / Call
When do you web emulate
when a member has an active myhumana account either on the app or online.
When a member is calling in regarding a referral which tool do we use to check if procedure needs a referral
Referral Guidance Tool
What Is A MEP plan
Medicare Choice PPO
How much do mbr'spay for their PCP visit
$0
Where can you send a Consent Form
EMME