Refer to your script
This script tells you about the costs associated with the parts of Medicare.
What is the Medicare costs script?
I am the required pieces of disclosure.
What is Beneficiary's Medicare Number or SSN?
I am the screen you start every call on.
What is the BCC Tier 1 screen?
I'm the thing that a beneficiary receives once every 6 months and does not require me to have an authorization to go over.
What is a Medicare Summary Notice (MSN)?
I'm the view to go see if a doctor billed Medicare.
What is the Claims View?
The #1 most important reference material that you should use on your calls.
What is the General Medicare Tier 1 reference portfolio?
I am the type of authorization that lasts for up to 14 days.
What is a verbal or temporary authorization?
I am a type of applet that lists information for you to see.
What is a list applet?
I'm the form that lets you enroll into Part B after your initial enrollment period also known as the application for Part B only.
What is the CMS 40B form?
I'm the phase of the call flow where you pass disclosure.
What is Phase 2: Listen, Question, and Confirm?
I'm the script the tells you what qualifies someone for a Special Enrollment Period (SEP),
What is the Part A and Part B Eligibility and Enrollment Script?
I'm the process that you follow when a beneficairy and another person are on the line and the beneficiary is going to remain on the call.
What is Verbal Permission?
I'm the view you go to if you click on the Current part A beneficiary indicator.
What is the Part A and Part B benefits view?
I'm the color of the letter you would receive when you are automatically enrolled into Extra Help and a prescription drug plan.
What is a yellow autoenrollment letter?
If i was a vampire, this is the amount of blood you could give before Medicare would need to cover it.
What is the first 3 pints of blood or Blood deductible?
What is the Tricare script?
I'm the only type of authorization that remains valid after the beneficiary passes away.
What is the executor or executrix?
This button allows you to provide recommendations for updates to scripting or report an abusive caller.
What is the Create User Feedback button?
I'm a form that is the same as a Medicare Summary notice but is sent out by Medicare Advantage Plans.
What is an Explanation of Benefits?
I'm the field you should check to see if someone has Opted out of autoenrollments.
What is the Part D auto enrollment Opt Out Flag?
I'm the script that tells you that Plans usually have a grace period of 2 months.
What is the Involuntary Disenrollment script?
I'm the only type of authorization that has a field specifically for me on the BCC Tier 1 screen and whose mailing address will replace the beneficiary's.
What is a Rep Payee or SSA appointed Representative Payee?
This is the applet do you go to in order to see the notes from a previous escalation to determine if your issue is the same.
What is the task questions list applet?
CBE Group, Conserve Inc, and Transword Systems are all third-party collections agencies that will send letters on behalf of this federal agency.
What is the US Department of the Treasury?
I'm the contractor ID for the Wiconson Physicians Services out of the state of Illinois.
What is 00952.