Members
the easiest way to change your Doctor?
What is Call member services?
How many days do you have to turn in a Humana or Careplus app?
What is 1 day
CMS requires agents to take these courses when they Finish AHIP
What is Fraud, Waste and Abuse?
Marketing defined by CMS is steering or attempting to _____ a client to the plan that best fits their needs
What is Steer?
These plans contain Part A, Part B and Part D coverage and they are also known as ________ ?
What is Part C?
When a member loses Medicaid how many days can they remain on the current plan?
What is 60 Days?
How long is a signed scope of appointment good for with any plan?
What is 30 days from signature date?
Can agents collect C2C's (Consent to Contact forms) at educational events in 2019?
What is yes?
As an agent can you take marketing materials created by a plan and add your own words and make changes?
What is No?
Your client has part A that started last year and now has Part B because they lost employer coverage. The effective date of Part B has already past. What SEP election that has 3 letters do you use to enroll this person within 63 days of their loss?
What is LEC? - loss of employer coverage
When a member has LIS. How many times can they change their MAPD?
What is 4 times a year?
What carrier has 3 CSNP elections that can be used all year long? ( 2 correct answers )
What is Freedom/Optimum?
What are the new SEP Election Period Letters for beneficiaries that have Lost Creditable Coverage? It used to be LOC.
What is LCC?
A table top set up in front of a senior center is considered an __________ event?
What is informal?
Your client wants to go to any doctor but does not want to pay a premium. What type of MAPD plan can they choose where they can go out of network?
What is a PPO or HMO-POS?
If your member is not taking Social Security Income payments how do they pay for Part B?
What is they get a bill for 3 months from Social Security?
Name 1 of the 2 NEW carriers for 2019 that FMO is contracted with.
What is a Devoted and Solis?
You are planning to hold a meeting open to the public where you want to have sales material present. What must you do 14 days in advance?
What is Register the event with the plan?
In January you just worked so hard and had a great AEP. What Election Period can you use to make a change from MAPD to MAPD for 3 months in 2019?
What is OEP?
You just shredded your copy of an application you sent to FMO to process. Where can you go to get a replacement or look up all the information?
What is The FMO portal?
When a member wants to choose another plan but has no valid SEP and is in Lock in. What election type can you use?
What is 5 star enrollment?
Name 2 of the NEW Wellcare Plans for 2019
What is Elite, Dividend Prime, Guardian?
At an educational event this is okay but at a formal seminar it is prohibited.
What is provide a meal?
You are at a scheduled appointment with a prospect when they say. I don't like that plan and I would like to look at other options. What do you do?
What is take out another scope for the carrier you will present and have them sign it and continue?
What is the name of the exam all agents must take every year?
What is AHIP?