Medicare
Quality Guideline #9 is in reference to medications. What must you do to be compliant with gathering medications?
Read all the way across confirming name, dosage, form, and quantity correctly
What two systems do we log into to track your training hours and which ensures that you get paid accurately?
SIP and Genesys
At 8am EST what systems should you have up?
Kronos, Citrix, Genesys, KC, learning Lab, zoom, and your face on camera ready to learn!
Why is it illegal in Switzerland to own just one guinea pig?
This is because guinea pigs are social animals, and they are considered victims of abuse if they are alone.
Role Play: *Ring Ring* Hello, I have been receiving letters in the mail about needing a new plan since I moved but I already have a Medicare plan through you guys. Can you please stop this mail?
** Purpose and Agenda with intent to enroll **
What system do we use to track the consumers that call us, review plans in their area, and notate what happened with our interactions?
Bconnected
If you have a good reason to believe someone is doing something that conflicts with our values or expectations - what is your responsibility?
It is your responsibility to report the concern to your supervisor or manager
Why are bananas curved?
Bananas are curved because they grow towards the sun.
What satisfies HIPAA when talking to the consumer?
First Name, Last Name and DOB
What is the mission of a Ttec/UHC Sales agent for every interaction?
Exercise your license! Make sure they are protected! Enroll them in the right plan! Make sure they know what their option is for UHC
What would you say if a consumer objected to your enrollment due to wanting to talk it over with their spouse?
Ask more clarifying questions on what they need to look over, what questions they have.. or even ask if their spouse can come to phone or be reached out to to add to the call!
Say this 4 times quickly without error (Two attempts given) Six sleek swans swam swiftly southwards
Pass to next team if the agent could not do it
If a person is relatively healthy with little medical needs and asks you for a Medicare Supplement because that is what their neighbor has - what should you do as the licensed advisor?
Ask questions and position the plan that will best suit their personal need; most likely a MAPD
What system should we review important announcements, updates and learn about contests going on?
Teams (commpoint)
You need to do the right thing by every consumer. That means setting up the purpose and agenda to let them know we want to ensure they are protected with the right plan, listening carefully to what they need, and ensuring that we give them the right information and enroll them efficiently!
It likes food, but water kills it. What is it?
Fire
What is the process of HIPAA for an authorized Representative?
First Name, Last Name
Relationship to consumer
Consumer's First Name, Last Name and DOB
What are the 6 core dialogue skills when talking to every consumer?
Presence, Relating, Questioning, Listening, Introducing (Presenting, positioning), and Checking (Closing, Assuming the Sale)
There are three houses. One is red, one is blue and one is white. If the red house is to the left of the house in the middle, and the blue house is to the right of the house in the middle, where’s the White House?
Washington D.C.