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DEFINITIONS
MEDICATION RECONCILIATION
EXTERNAL QUALITY
QUALITY IMPROVEMENT
CONSUMER PERSPECTIVE
100
This is any injury resulting from the use of a medication.
What is an adverse drug event?
100
This is where medication errors related to medication reconciliation typically occur
What is the interface of care?
100
This is reported as being somewhere between 1 to 5 stars
What is the rating system used to rate the quality of Medicare Drug Plans?
100
Regulation, CQI, market competition, and payment incentives are examples of these.
What are the 4 strategies advocated to move the health care system toward improving quality?
100
The degree of error tolerance under which a system should operate.
What is zero?
200
According to USP, this is a critical area where medications are prescribed, transcribed, prepared, and administered.
What is a medication safety zone?
200
This organization, ISMP, stresses medication reconciliation to avoid medication errors during transitions of care
What is the institute for safe medication practices?
200
This is a statistically valid and objective measure of comparative performance
What is a quality indicator?
200
An internet site where consumers can see public reports on pharmacy quality.
What is pharmacyquality.com?
200
This is the value of using medication error rates to compare health care organizations.
What is “no value”
300
This is the systematic validation and verification of a patient’s medications
What is medication reconciliation?
300
This workload condition is identified as the one under which mistakes by pharmacists were more likely to occur.
What is low workload or a dramatic shift up or down?
300
This is an initiative by AHRQ to report patient experiences in health care.
What is CAHPS (Consumer Assessment of Healthcare providers and Systems?
300
This is thought to protect the public from poor providers.
What is regulation?
300
This word describes the public’s expectation of an organization when it comes to error disclosure.
What is transparency?
400
This is Reason’s model of error management.
What is Swiss Cheese?
400
During medication reconciliation, this is the most common error noticed.
What is a dosing error?
400
This Medicare process holds health care providers accountable for both the cost and quality of care they provide linking their payments to performance.
What is value –based purchasing?
400
Clearly defined, quantitative, clinically meaningful, actionable, and the process being measured is tightly linked to clearly established outcomes.
What are features of good quality indicators?
400
This, the NPSF, is a resource for consumers and health care professionals who are committed to improving patient safety.
What is the national patient safety foundation?
500
This is the apparent reason that an error occurred.
What is proximate cause?
500
Medication errors discovered during medication reconciliation often result from patients being prescribed many medications (and oftentimes from multiple providers), which is usually called this
What is polypharmacy?
500
These are a set of measures developed by NCQA used to assess performance by healthcare organizations.
What is HEDIS?
500
This improves the quality of medication use across health care settings through a collaborative process in which key stakeholders agree on a strategy for measuring and reporting performance information related to medications.
What is the mission of the Pharmacy Quality Alliance?
500
These are yearly standards set by The Joint Commission for all hospitals to focus on
What are national patient safety goals?