Patient Experience
We developed a visual aid for our patients to learn three essential things about their medications.
What are medication flashcards?
This value is published and an indicator our quality care initiatives; therefore we implement safety measures such as gait belts, bed exit alarms, one to one sitters.
What is the "inpatient fall rate" measured by falls per 1000 patient days?
29-Hint-think steps
How many steps are on the grand staircase?
Patient care hand off occurred at the bedside and allowed the care team to effectively pass on information and include the patient in the interaction. After the team leaves the patient will know who the nurse and CNA are and when the next pain medication would be due if needed.
What is updating the white board?
Our unit secretaries collect these two consents that are required by the Centers for Medicare and Medicaid. This takes a significant amount of communication and coordination on their part. They did a great job this year increasing our compliance from an approximate average of 60% to 90%.
What are IMM and Moon forms?
A method of teaching our patients using a visual aid for our patients to learn three essential things about their medications.
What is a method for "Nurses explaining things in a way you understand"?
Mr. Jones, I understand that you don't like ice in your drinking water, I will make sure the rest of our care team knows this about you.
What is "taking patient preferences into account"?
We must print the corresponding label first then in the presence of the patient we confirm and validate correct name and date of birth with our initials before we proceed with collection.
What is the proper process to collect and label a specimen?
"Mr. Jones, your new knowledge about your home medications, weighing yourself daily, and attending each of your follow-up appointments are the things we teach you during your hospital stay and at discharge that help you be successful once you get back home."
What is verbiage for "good understanding for managing health"?
The white Mocha
What is the most popular coffee order at the Coffee Shoppe?
Positive scores on this survey allow our community hospital to increase our reimbursement potential.
What is the Press Ganey Survey?
An incident report must be filed each time this intervention is applied to a patient.
What is are restraints?
"Mr. Jones, I was listening to you earlier when mentioned you were constipated for 29 days. Would you tell me more about that?
What is verbiage for "Nurses listening carefully"?
CCH Daycare's original location
What is the 3rd floor?
"Mr. Jones, earlier today I explained your new blood pressure medication to you and brought you a visual aid that we like to call ""Medication Flashcards"". I would like to make sure I did a good job explaining, could you tell me what you might expect as some common side effects?
What is teach-back?
A med error did not occur but it could have and if reported could likely prevent a future med error.
What is a "near miss"?
"Mr. Jones, I am Sarah one of the CNAs on this unit. I am doing my hourly checks to see if our patients need anything currently. Would you like to use the bathroom since I am here or maybe bring you some fresh water?
What is verbiage for "hourly rounding"?
Legendary MedSurg RN who worked on MedSurg and is now retired. A mentor to many with an infectious laugh and great sense of humor.
Who is Deb McMurtrey?