Order Creation
For orders shipping to Alaska or Hawaii, you must update the shipping condition to this code.
What is "ZD (2nd Day Shipping)"?
To retrieve a packing list or invoice for a specific order, agents should access this in Fiori.
What is the Document Flow?
This type of order is identified in GHX as ZOR.
What is a Stand-Alone Order?
This rejection code is used when an item on the order is obsolete.
What is 83?
The SAP plant located in Memphis, TN uses this code.
What is 1881?
The minimum order fee for distributors (Customer Group 03) is this amount, or a $160 charge if the minimum is not met.
What is $1,500?
This is the typical time frame for an invoice to be created after PGI.
What is one day?
If an item keyed in S194 belongs to another division, agents must reject the line item, add the division to this field, and reassign the order.
What is the Alternative Reference field?
This code is applied for multi-divisional orders or when there is a wrong sales organization.
What is 96?
To check credit card authorization status, agents should access the order in VA02 and review this section.
What is Header Details > Payment Cards?
When applying a promo code for a single line item, the Item Category should be this code.
What is TAN?
Tech Support and Repairs teams only support products with this field marked in Fiori.
What is serialized (field displays "Y")?
This delivery block appears when an item on the order does not meet minimum or multiple quantity requirements.
What is Delivery Block 23 (Min/Multi Hold)?
If the customer made an error or changed their mind about the order, this rejection code should be applied.
What is 84?
This document, generated by the carrier at the time of delivery, is not attached to orders in SAP or Fiori.
What is Proof of Delivery (POD)?
Remanufactured sensor orders are exempt from these types of fees.
What are "Drop Ship Fee, Direct Order Fee, Minimum Order Fee, and Manual Order Fee"?
These are the three most commonly requested certificates from customers.
What are Certificate of Analysis (CoA), Certificate of Conformance (CoC), and Certificate of Sterility (CoS)?
This rejection code is automatically applied when changes to an order cause the product total to fall below the minimum requirement.
What is ZP?
For rejections that do not fit other specific scenarios and require further review of notes, use this code.
What is 93?
After completing a parked order by validation rule, this is the status you should submit with the RID.
What is "completed - no response"?
For CPQ orders, instead of SAP Order Acknowledgement, agents must send this type of communication.
What is a manual confirmation email in EM?
As of October 28th, 2024, all new orders for RCS items are fulfilled by this company
What is Mozarc Medical?
A parked order contains only items for Mozarc Medical. Stop, reject or force release the request?
What is "Stop"
This code is used to reject SCDROP from accounts that are exempt from Drop Ship Fees, such as Part Source accounts.
What is Z7?
If an expedited urgent order is close to the 4pm ET cut off and the order is small, agents are allowed to do this.
What is force the delivery?