PSR'S
WHAT PAPERWORK SHOULD BE GIVEN TO PARENTS/PATIENTS EVERY YEAR?
WHEN CREATING A TEL ENCOUNTER FOR IMMUNIZATION RECORDS, WHAT ARE THE THINGS WE ASK FOR FROM THE CALLER?
1. PATIENT NAME & DOB
2. PARENT NAME & PHONE NUMBER
3. HOW THEY WOULD LIKE THE FORMS (PRINTED, EMAIL, FAX, MAILED)
THE PERSON YOU CALL WHEN THE TOILET IS BROKEN
CHUCK
WHAT DO YOU NOT BOOK IN A SAME DAY APPOINTMENT?
WELL CHECKS - MED CHECKS
WHAT IS REQUIRED FOR A SPORTS FORM TO BE FILLED OUT?
WELL CHECK & FIRST TWO SHEETS FILLED OUT
THE PERSON YOU CONTACT WHEN A STUDENT WANTS TO SHADOW AT THE CLINIC
EMILY WITTENBACH- HR
WHERE SHOULD TWO WEEK & ONE MONTH CHECK UPS BE SCHEDULED?
IN A PURPLE APPT SLOT, IF NONE ARE AVAILABLE, TAKE TWO (10MIN) SICK SLOTS OR ONE (20 MIN) SLOT.
WHAT SHOULD HAPPEN IF YOU HAVE A WALK IN TRIAGE CONCERN?
PSR WILL GET NAME & DOB, THEN CONTACT CARE TEAM FOR LIVE ASSESSEMENT.
WHEN A PARENT ASK FOR PORTAL ACCESS OVER THE PHONE, WHAT DO WE TELL THEM?
PUT IN A REQUEST ONLINE @ PANDAPEDS.COM
IF A PATIENT HAS NO INSURANCE, AND WOULD LIKE TO SEE IF THEY QUALIFY FOR IT, WHO DO YOU CONTACT?
LILY ROSALES
DESCRIBE THE STEPS TO SCHEDULE 3 CHILDREN.
FOR SICK VISITS- ADD TO SCHEDULE WITHOUT APPROVAL
FOR ALL OTHER VISITS- PSR'S CAN SCHEDULE TWO AND CALL BACK TO THE CARE TEAM FOR APPROVAL FOR THE 3RD or THE NURSE CAN SCHEDULE ALL 3