APPS
WHEN SHOULD WE BE OFFERING THE BEST BUY CARD TO CUSTOMERS?
EVERY TRANSACTION/INTERACTION
WHEN SHOULD WE OFFER PM'S TO CUSTOMERS?
EVERY TRANSACTION/INTERACTION
WHAT DOES GSP STAND FOR?
GEEK SQUAD PROTECTION
A CUSTOMER COMES TO PICKUP A LAPTOP THEY PICKED UP ONLINE.
"This laptop is going to be great for your needs! Just a heads-up—we have a membership called Total Tech, which covers things like free Geek Squad support, so if you ever run into an issue your protected with everything you buy, WE GOT YOU COVERED!. Plus, it comes with extended warranties and discounts on future repairs, MEMBER PRICING and 24/7 support. A lot of customers love it because it covers all their tech at home, not just this laptop. I can set it up for you today if you’re interested."
IF THE CUSTOMER DOES NOT GET APPROVED FOR BBY CREDIT CARD, WHAT OTHER SERIVCE DO WE OFFER THEM?
PROGRESSIVE LEASING
WHAT TYPE OF BEST BUY CARDS DO WE OFFER?
BEST BUY CC
BEST BUY VISA
WHAT ARE THE 2 PAID MEMBERSHIPS WE OFFER?
PLUS AND TOTAL
NAME THE TYPES OF GSP THAT WE OFFER?
GSP R
GSP "ADH"
AFTER YOU PITCH A PM TO CUSTOMER BUT THE CUSTOMER THE CUSTOMER STILL DECLINES THE PM.
Totally understand! Just wanted to make sure you knew about it. You should take advantage of those benefits, like extended 60 day return/exchange/price match, as well as free services (data transfer, etc). It’s especially helpful for new tech and big-ticket items like this.
WHAT DAYS ARE WE NOT ALLOWED TO PRICE MATCH?
BLACK FRIDAY
PRIME DAY
DOES BEST BUY OFFER ANOTHER TYPE OF CARD (OTHER THAN THE REGULAR ONE AND VISA)?
BEST BUY GOLD CARD
HOW LONG DOES THE MEMBERSHIP LAST & IS IT RENEWABLE?
1 YEAR
YES
WHAT IS REGULAR GSP?
GSP IS WHEN YOU GET YOUR ITEM REPAIRED OR REPLACED
"I don’t think I need the membership. I don’t buy things here often enough."
"I totally understand! You don’t need to be a frequent shopper to get value out of the membership, though. Even with just a few purchases a year, the extended 60-day return period could really come in handy—especially for items like gaming accessories and tech that you might need time to test out. Plus, you’ll also get exclusive member discounts for future purchases. It’s really about peace of mind, even if you’re only making a few key purchases a year."
DOES MOBILE DEVICES QUALIFY FOR THE 60 DAYS WHEN HAVING A MEMBERSHIP?
NO! (14 DAYS)
WHAT ARE THE BENEFITS OF THE BEST BUY CARD?
NO INTEREST FINANCING
10% BACK ON FIRST PURCHASE
5% BACK IN REWARDS
WHAT ARE THE BENEFITS OF THE PLUS
2 DAY SHIPPING
MEMBER DEALS
60 DAYS RETURN/EXCHANGE/PRICE MATCH.
WHAT IS GSP ADH?
GSP ADH MEANS THAT IT COVERS INTERNAL AND ACCIDENTAL DAMAGES.
"It’s too expensive for me right now."
"I understand that cost can be a concern, but the great thing about Best Buy Total is that it can actually save you money in the long run, especially if you make multiple tech purchases. For example, it includes free delivery on appliances and big-ticket items, which can easily add up to more than the cost of the membership itself. Plus, with 24/7 Geek Squad support, you won’t have to worry about paying for individual repairs or help if something goes wrong with any of your devices. While also protecting your items. So while it’s an upfront cost, it often ends up being a really smart investment over time."
START WITH _____ , END WITH ______
TOTAL , GSP
WHAT ARE THE NO INTEREST MONTHS WHEN USING THE BEST BUY CARD?
12 MONTHS (299.99)
18 MONTHS (599.99) (APPLIANCES ONLY)
24 MONTHS (649.99) (MOBILE)
24 MONTHS (999.99) (HOME THEATER)
WHAT ARE THE BENEFITS OF TOTAL?
2 DAY SHIPPING
MEMBER DEALS
60 DAYS RETURN/EXCHANGE/PRICE MATCH.
GSP ON EVERY PURCHASE (2 YEARS + APPLE C)
DISCOUNT ON SERVICES
24 HR SUPPORT
WHAT IS GSP R?
GSP R IS A REPLACEMENT THAT IS CAUSE BY A DEFECT AND SHOWS SIGNS OF NORMAL USE
TIPS:
Tips for Overcoming Objections to Best Buy Total:
WHAT SYSTEM DO WE USE WHEN CUSTOMER RATES THE STORE?
5 STAR