Show:
SNAP Applications
SNAP Verification
SNAP Recertification
ABAWD/Work Reg
Mystery Box
100

These following procedures are in place to accommodate households with special needs, LEP Individiuals, Individuals working during regular business hours, & individuals living in remote areas or lack of transportation

  • Clients can apply online through SSP
  • Clients can contact agency via call services on Saturdays
  • If clients do not speak English as a first language, an interpreter can be provided by the agency.
  • Call via call services Monday through Friday 8:00 AM – 4:30 PM
100

Are individual households being told/given something in writing to specifically identify what verification is required for SNAP purposes?


    • Yes, an RFI is generated and mailed/given to the client along with summarized vocally of what is need and how/what it can be returned.
100

These procedures are step by step of the recertification process

  • Client is notified of recert
  • Recert interview is completed
  • Case is pended for required verification
  • Client has until end of month or 30 days to return verification
100
This program is for those who meet ABAWD status to assist in meeting work requirements

The SNAP E&T Program

100

An individual applies for SNAP; they have no source of income. His/her parents are paying their rent directly to the property owner and providing their basic needs. What steps should be taken to document this in the system?

  • Case comments should be updated to reflect how basic needs/necessities are met along with how bills are paid. Excluded income should be entered/explained where possible.
200

In what circumstance is the waiver for interpreter services presented to a LEP individual and what are the agency’s procedures once the waiver is requested by the individual?


    • If English is not their first language, ask if they want an interpreter
    • If not, we will still get the interpreter on the line if client is using their own interpreter.
    • Mark the question on the application information screen and document in the case comments.
200

Who can verify proof on no income for an individual?

Non-Related Individual

200

This type of recert/renewal is considered a mid review

FS-2

200

There are many Work Registration Exemptions but can you give me 4?

Any 4 given acceptable. 
200

If a individual applies for SNAP that has been self-employed for 12 months, what questions should be asked in the interview?

  • Do they file taxes, is the prior year’s income rep of ongoing, do you have any deductions?
300

What is the minimum information necessary on the application form (FS-1) in order for your office to consider it a filed SNAP application?

  • Name
  • Address
  • Signature
300

What is the procedure for verifying social security numbers?

When entering an application or member-add for an individual who has never been on the system, the State On-Line Query (SOLQ) match process is completed to prevent an incorrect SSN from being used. SOLQ provides real-time verification of SSNs and allows staff to address discrepancies face-to-face with an individual

300

True or False, If a change is reported in eanred income or if unearned income has changed by more than $100 per month, it doesn't have to be reported at FS-2 review.

False.

Earned income change or unearned income has by $100 per month, verification is required at FS-2

300

ABWAD Exemptions. They are there, but give me 4.

Any 4 are acceptable

300

If the screening process identifies the household to be entitled to expedited service, does this household get scheduled for an eligibility interview sooner than a household who is not entitled to expedited service?

  • A call is made to the client who is asked if they are able to complete the interview at that time. The worker explains the benefits for completing the interview as soon as possible but the worker must comply with what the client requests.
400

What is the criteria for expedited services?

Liquid resources of $100 or less and who have a gross monthly income of less than $150 or are destitute migrant/seasonal farm workers

Combined gross income and liquid resources are less than the household’s actual monthly shelter expenses.

400

Who can verify HH Comp?

Landlord

Any person not living in the household

400

Client states no change to persons living in household at their required recertification interview. Is this required to be verified before case can be approved for ongoing benefits?

Yes, verification must list each household member. 

Note: When first names only are listed on verification and you do not have reason to doubt, accept the verification as complete.

400

These are household expenses that can be applied to a SNAP application/recert if the household is paying for them directly themselves

Rent

Mortgage

Phone

Electric Bill (SUA)

Two Types of Basic Utilities (If not eligible for SUA)

400

When an individual decides to withdraw his/her application, what actions do you take?

If in person, we get it in writing

If the client request withdrawal by phone, verify identity of the client preior to completing the case action.

We withdraw the case on the system and document the reason for the withdrawal.

Communicate to the client they can re-apply at any time.

Notify them that a notice will be sent to them saying the case is withdrawn.

500

What steps are followed to process a FS 1 or Self Service Portal application once received in the local office?


  • Date stamped and scanned into the case
  • Attempt to contact the client to complete interview
  • If contact is made, interview is completed
  • If contact was not made, review documents and start app but pend for interview and other mandatory verification.
500

True or False: 

You can't complete a Collateral Contact for a SNAP Application. You can only do this for a SNAP Recertificaiton.

False

500

These specific periods are how often recertification interviews are required

4-Month certification period: assigned to households that include an ABAWD individual who is not disabled/incapacitated and does not include a member who is less than 18 years old

24-Month certification period: assigned to household where all members are elderly or disabled and do not have any earned income. A mid-review will be issued if a member is being added who is neither elderly nor disabled, or the household reports earned income prior to the 15th of the 11th month of the certification period.

12-Month certification period: assigned to households that do not meet the criteria for a 4 or 24-month certification period

A 36-month certification period is assigned to households in which all adult members are elderly or disabled with no earned income. Children with no earned income can be present in the home. A mid-review will be issued to the household in the 23rd month of the 36-month certification period.]

500

If somebody moves to KY from out of state, when a worker inquires into possible SNAP benefits received in that state, how far is the look back for Bad Months in that state?

36 months

500
These individuals are eligible for a medical deduction in a SNAP case
  • Allow a deduction for MA expenses for any household member who is elderly or disabled.
  • Also allow a deduction for a previous household member, if a current household is responsible for the MA bill.