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ICOMS
MORE ICOMS
ISP Admin
ServAssure
100
THIS IS THE SCREEN YOU USE TO DETERMINE IF A CUSTOMER IS ELIGIBLE FOR A SPECIFIC SERVICE.
What is the 40 screen?
100
THIS IS THE TOOL YOU USE TO MANIPULATE A CUSTOMER'S EMAIL SETTINGS.
What is IPS ADMIN?
100
THIS IS THE TOOL YOU USE TO SEE INTERMITTENT CONNECTIVITY.
What is SERVASSURE?
200
THIS IS WHAT YOU ENTER INTO THE TASK BAR TO BEGIN A WORK ORDER
What is OE?
200
THIS IS THE SCREEN YOU USE IF A CUSTOMER WANTS TO BUY THEIR MODEM.
What is OT?
200
THIS IS THE TAB AT THE TOP THAT YOU USE TO SEARCH FOR CUSTOMER INFORMATION.
What is MAINTENANCE?
200
THIS IS A SET OF ALPHANUMERIC DIGITS THAT ARE SPECIFIC TO A DEVICE.
What is MAC ADDRESS.
300
THIS IS THE SCREEN YOU USE TO ADD OR REMOVE SERVICES FROM AN ACCOUNT.
What is ES?
300
THIS IS THE SCREEN YOU USE IF THE CUSTOMER WANTS TO RENT THEIR MODEM.
What is ES?
300
THIS IS WHAT PWP MEANS.
What is PERSONAL WEB PAGE?
300
THIS IS THE CHART THAT YOU WOULD CREATE FOR A TECHNICIAN PRIOR TO ROLLING A TRUCK.
What is BIRTH CERTIFICATE.
400
THIS IS THE SCREEN YOU USE TO MANIPULATE CERTAIN SETTINGS REGARDING THE TELEPHONE NUMBER.
What is TS?
400
THIS IS THE SERVICE BUNDLE THAT YOU'D USE ON A CUSTOMER IF THEY WANTED TO ADD PHONE TO THEIR SERVICE.
What is UPPH?
400
THIS IS AN EMAIL ADDRESS ON AN ACCOUNT THAT IS NOT THE PRIMARY ADDRESS.
What is ASSOCIATE EMAIL ADDRESS?
400
THIS IS THE DATA THAT COMES FROM A COMPUTER TO THE INTERNET.
What is UPSTREAM?
500
THIS IS THE SCREEN YOU USE TO SUMMARIZE YOUR WORK ORDER WITH THE CUSTOMER.
What is OS?
500
THIS IS THE TELEPHONE WORK ORDER SCREEN FLOW.
What is OE -> ES -> TS -> OT -> SS -> OS
500
THIS IS A FREE ANTI-SPAM FEATURE THAT STOPS JUNK MAIL.
What is EMAIL SCREENER?
500
THIS IS THE SIGNAL FOR THE DESIRED STRENGTH AGAINST THE SIGNAL OF DESIRED NOISE.
What is SNR (SIGNAL-TO-NOISE RATIO).