standard electric work order
"the tree branches are touching the wires that are crossing the road, I'm not going to cut it because it not my service line"
what is TRIM
"My kitchen caught on fire, i think it burned my meter"
What is AFIR
this billing method allows customers to pay for their energy usage in advance, often in smaller amounts, and is designed to provide more flexibility with payment schedules for residential electric users.
What is Prepay
"you charged me the wrong amount for the rebill! cancel it!"
INCA
"I made a payment on my new account, i meant to payoff my old account"
What is INWO
"I saw my neighbor messing with my meter last night, i think he broke the seal"
what is TAMS
" the lights keep dimming every 30 mins"
What is VOLT
This program allows a business partner with multiple accounts to receive a reduced number of monthly statements, sometimes consolidating them into a single bill.
What is Collective Billing?
"I’m looking for programs that could help me with payment assistance or utility service management. What do you offer?"
What is INPO
"I'm filling bankruptcy, can you tag my account so i can have all my documentation ready for the judge."
What is INBK
"my home used to be a tax office, I'm getting billed way too much for a residential account!"
What is MTVR
"All my lights work except the ones in bathrooms"
What is PART
This payment arrangement allows customers to pay their balance in smaller, scheduled installments, rather than in one lump sum, and is sometimes referred to by another name.
What is an Deferred Payment Arrangement - DPA
"I signed up for a extension online and I'm still being billed the full amount"
What is INBA
used within the West Monroe Contact Center to communicate requests such as supervisor callbacks, transferring money, or coordinating with other departments for issue resolution.
What is INWM
"Hi, I'm looking at my bill, and the meter number listed doesn't match the one on my meter. Can you help me sort this out?"
What is CMTR?
"I’m dealing with an urgent issue at my property, and I need some help to make it safe for repairs."
What is TDEM
Customers who rely on life-sustaining medical equipment may qualify for this program, which adds a special code to their account if they meet the guidelines.
What is the Medical Emergency Program
"I've called multiple time to get my security light fixed, someone came to supposedly fix it but its still broken! i want credit for all the months you charged me ! right now!"
What is INNL
This code is used to communicate changes in deposit amounts due to company errors, revenue class changes, or system issues.
What is INDP?
"I'm going to cut down my tree, turn off my lights for a few days "
What is TDIS
"Calling back to let you know there wasn't a outage my breakers were just off"
What is INIC
a voluntary plan whereby residential and non-residential customers may receive a copy of the invoice and/or disconnect notice. this could be a friend, relative, clergyman, social service agency, or organization.
What is Third Party Notification
"I already cashed my refund but i lost the check, can you send me a copy?"
What is RFCK
should be issued when a customer has not been contacted within 24 to 48 business hours, refuses to accept a callback or denial of service, or when multiple unsuccessful contact attempts have been made, among other criteria.