Product Knowledge
What product is clinically proven to relieve dry skin?
Renew Intensive Skin Therapy
What was the first melaleuca product?
Melaleuca oil(T36-C5)
What hold can we help with when customer's back up order automatically cancelled in a previous month?
Non-payment back up order hold
How many tardies over a 60 day period are considered excessive?
4 or more
Who is the youngest team member?
Sulfide
What hair product is made with "wild cherry bark and rosemary for natural conditioning"?
Melaleuca Herbal Shampoo
In what year was melaleuca started?
1985
$30-100 l$d
Name 5 good examples of 'the words we use' phrases or words
Absolutely, perfect, thank you, my pleasure, I'm sorry, I will take care of that, I'd be happy to, that's a great question, you're welcome, etc.
Which team members are married?
Ana, Christian, and Cameron
What product "turns fat into fuel"?
Access Bars
What is the Melaleuca logo titled?
The leaf and drop
In what order status can we submit a change order request to stop order for $10 fee?
Committed, New, & Imported to Shipping
What is the Core 4?
Make Contact, Share a Smile, Speak with Enthusiasm, Make it Personal
Which team members are psychology majors?
Savannah, Blake, and Bryan
What cleaning product is powered by thyme oil and citric acid?
Sol-U-Guard
What is the Melaleuca mission statement?
To enhance the lives of those we touch by helping people reach their goals
Why might an account still have the reactivation incomplete even after placing a 35 point order and there are no other holds?
Account reactivation is not complete until we have received payment and the order status is changed to new
What is our team's goal for individual scorecard performance?
365 or higher
Which team members are from California?
Eric and Christian
What product uses "naturally derived citric and glycolic acids- like those found in lemons and sugar beets" to clean?
Rinse Aid
What is Frank Vandersloot's middle name?
Leonard
If a customer accidentally reactivates their account when they wanted to re-enroll what can we do?
Create new account through EV and merge the two accounts through a task
What are the 6 responses?
1. Just listen 2. Just listen 3. Restate with understanding 4. Show the highest level of Empathy 5. Give options 6. Own it
List our team members from newest to longest tenured melaleuca employees.
Humberto, Daniel, Genesis, Cedric, Eric, Ruth, Brendan, Sulfide, Cameron, Blake, Bryan, Kloey, Christian, Savanah, Ana