Products
What is Oligo?
Oligo® binds minerals to organic compounds to mirror the way minerals are naturally found in fruits, vegetables, and other whole foods. This keeps the minerals more available for the body to absorb. As a result, more of the critical nutrients you need for better health are available for use every day.
Name 3 ways customers can complete an enrollment.
1) Online- log into account and reactivate through a simple digital signature.
2) Paperwork – submit a new Customer Membership Agreement form.
3) Express Verification
A customer would like to change the email address to their account. Where would we transfer?
Cold transfer to Services Support.
What is our positioning for our pricing updates?
Answers may vary.
Melaleuca is committed to always offering great products at reasonable prices. Over the past year with inflation, it has increased what we must pay for raw materials and other areas of business. This has resulted in the price adjustment of our products.What year did the Titanic movie come out?
Titanic came out in 1997.
What is the ProRadiant Technology?
Our toothpaste is powered by all-natural ingredients and plant-based cleansers, along with fluoride to fight plaque and tartar buildup, and deeply clean and whiten teeth without damaging tooth enamel.
What is the New Member Gift for customers that join this month?
All new members in August get a FREE 2-pack of Sol-U-Guard wipes. And, enrollers will also get a FREE 2 pack of wipes when they refer a new member.
An Enroller called in to re-enroll their customer. You access the customer's account and notice a 50% Hold. What should you do?
When the hold is on a customer's account, they cannot re-enroll. The customer must call BD to have this resolved.
A US customer placed 2 orders within the month. One was worth 38pp and the other was 10pp. The customer's packages ship through UPS. How many L$D are they earning for the month?
The customer will not be earning L$D for their purchases. Shipping on Us is earned from each individual order. It is not accumulative.
How much does the Chewbacca costume weigh?
8 LBS!
What is the current season of Pure?
Woodland Trail
When re-enrolling a customer, it is critical that you check the account for... (NAME 3)
-Certificates
-COA
-Holds
-Email and web account deleted
You are helping a customer place their monthly order on the last day of the month. They let you know that they never received a catalog. What should you do?
If they want a goodwill catalog, cold transfer! CS will be closed, but Services Support and Retention are open. They are all CS trained!
Or, we can add a catalog to their order for $1.
Offer me Melaleuca Deals using your best positioning!
Answers may vary.
How many bones do sharks have in their bodies?
None! They have cartilage instead.
What is the name of our new seasonal makeup collection? List the products of the collection.
Corner Coffee
-eyeshadow palette
-matte liquid lipstick
-nail polish
-body scrub
Can we backdate an enrollment online?
No. Backdated enrollments must be completed over the phone.
A customer in Alaska is trying to purchase the Melaleuca oil. Once we confirmed the products in the order, Compass showed that we were unable to ship the product. Where should we transfer them?
We would not transfer this call. In some cases, certain products are restricted to ground transportation only. Shipping restrictions are not based on product safety or efficacy when used by customers. Rather, they are based on safety in transportation. When products are subjected to extreme conditions during transportation, they can become vulnerable.
What does R3 stand for?
-Reset: change your hunger patterns and eliminate unhealthy food addictions
-Reintroduce: maintain better hunger patterns
-Real life: enjoy your favorite foods and continue to lose weight in real life situations
Which mammal doesn’t have vocal cords?
Giraffe.
Name 4 updates made to the vitamins that were announced during Convention.
-Combined power of Florify Daily and Deep Immune into 1 capsule
-Combined benefits of Unforgettables and Acuity AZ into 1 daily tablet
-Replenex Advance replaces Replenex Extra Strength in the Peak Performance (Total & Bone/Joint)
-Peak Performance Total Health now includes Activate Immune Complex
When adding the organization to the enrollment, Compass asks for a Manager. Who is the Manager?
The Manager is the Marketing Executive whom the customer will be placed under in their organization.
A customer recently bought the Advanced Overnight Peptide Boost. It is her first time using it, and her skin is now irritated and peeling. Where should we transfer them?
We would not transfer this call. Retinol accelerates the skin turnover cycle which causes the old layer of skin to shed faster. This results in the creation of new skin cells. It takes a few weeks for the skin to get used to this product.
What is the magic #?
$1,116,456
How many Earths could fit inside the sun?
A) 3
B) 1,300
C) 1.3 million
C) 1.3 million