Where can I find...?
How do I...?
What should I do if...?
Do I need to register ahead of time for...?
Other
100
Important announcements for Main Street members?
The weekly Monday Member Email!
It goes out Mondays at around 5:00 pm.
100
Cancel a program registration?
a. Email membership@mainstreetconnect.org
b. Email info@mainstreetconnect.org
c. Email any Main Street staff member
d. No need to cancel, we will just mark you absent during the program
a. Email membership@mainstreetconnect.org ASAP!
If a program has limited spots, this allows us to give this spot to another member who wants to attend.
100
I have a question about membership/programs?
Email membership@mainstreetconnect.org or call the Main Street office at 301-810-3199.
100
Food for Thought?
If so, by when?
NO!
100
What do I ALWAYS need to do after Friday Vibes?
a. Check out at the front desk
b. Thank Evan
c. Give my wristband back
d. Clean up after myself and throw away my trash
d. Clean up after myself and throw away my trash
200
Contact information for other members?
The Member Directory, which you can access through your member portal.
Members can edit their profile by selecting "Membership Directory Profile" in the portal. You can add a profile picture, update your information, and even remove yourself from appearing in the directory.
200
Update my payment information?
a. In the member portal under "Update my Credit Card Information"
b. By calling the Main Street office and having Main Street staff input it into the system
c. By bringing your card to Main Street to have Main Street staff input it into the system
d. All of the above
d. All of the above
200
Somebody tries to get me to let them into the building
Point to the Carson screen to let them know they need to use it to access the building.
200
Friday Vibes?
If so, by when?
YES!
Registration closes at 12 pm the day before, but it can close sooner if all of the spots fill up.
200
Which weekly Main Street program is open to the public?
a. Food for Thought
b. Music City Workout
c. Friday Vibes
d. Sunday Social
a. Food for Thought
300
The Membership Code of Conduct?
In the "Membership Terms and Conditions".
You can find it on the Main Street website, or in your member portal under "Membership Terms and Conditions".
300
Communicate with other members online?
Join the Member Facebook Group!
You can find this link in your member portal under "Facebook Group".
300
I feel like I need more support during programs?
Bring support!
Members are encouraged to bring a Parent, Sibling, Support Staff, or any other person in their circle of support to accompany them during programs if necessary. Support people do not need to register for the program, unless they are participating in the activity or meal.
300
Music City Workout?
If so, by when?
YES!
Anytime before the class starts.
300
When do I need to use Carson to enter the building? (Non-residents)
a. When there is nobody nearby to let me in
b. When there is nobody at the front desk
c. Only when I am visiting a resident
d. Every time
d. Every time!!!
400
Which programs I have already registered for? (2 answers)
1. In your email inbox (confirmation email)
OR
2. In your member portal under "My Event Registrations"
400
Use the community spaces (Fitness Center, Poppy Boy's Kitchen, Mattie's Peace Room) outside of programming? (Non-residents)
Buy a Community Access Pass (CAP)!
CAPs can be added onto PLUS memberships for $150/year. You can purchase a CAP under the Membership tab of the Main Street website.
400
Someone tries to piggyback into the building while I am entering?
Allow them to go in ahead of you and use Carson to enter. Wait until they are finished before using Carson/your fob to enter.
400
Dinner with Friends?
If so, by when?
YES!
Although there is no registration cut-off time, Dinner with Friends has limited spots, so make sure to register as soon as possible.
400
Which of these statements is FALSE?
a. Members are allowed in the building up to 15 minutes before and after a program that they are registered for and participating in
b. Members are allowed in the Main Street building when they are visiting a resident and are accompanied by that resident at all times
c. Members are allowed in the Main Street building when they are an active Main Street member and it is between 6 am - 10 pm
d. Members are allowed in the Main Street building when they have a Community Access Pass and it is between 6 am - 10 pm
c. Members are allowed in the Main Street building when they are an active Main Street member and it is between 6 am - 10 pm
500
My past Membership invoices?
In your member portal, under "Membership History".
500
Get support from Main Street if I am unable to pay for membership fees?
Apply for Financial Assistance!
The form can be accessed under the Membership tab of the Main Street website.
500
Someone violates the Code of Conduct?
Make note of the exact time and location of the incident. If it occurs during a Main Street program, let Main Street staff know as soon as possible.
500
Member Advisory?
If so, by when?
NO!
But please do it anyway to help staff prepare :)
500
When can I come up and get seconds on my Dinner during Friday Vibes?
a. When I have finished my first plate and am still hungry, I can get back in line and go through again to have staff members serve my seconds
b. After a Main Street staff member has determined that there is enough food for everyone to get seconds, and they have announced that it is time for seconds, I can go up and have staff members serve my seconds
c. After every group has been called to get their first serving, I can go up and serve myself from what is leftover
d. We do not do seconds on Friday Vibes dinners
b. After a Main Street staff member has determined that there is enough food for everyone to get seconds, and they have announced that it is time for seconds, I can go up and have staff members serve my seconds