Sales
What should you confirm with new members while setting up their profiles?
Their address from their driver’s license, phone number & email address
What is the first system you should log into at the beginning of your shift?
Fusion
Where should you direct a member with an account suspension?
Member & Guest Services Desk.
Who does the scheduling?
What is the code for a suspicious package or bomb threat
Code Black
How many guest passes can Team Mizzou employees use per day?
Two per day with prior approval.
Which app should you check for events happening during your shift?
MizzouRec Alert App.
How far in advance can Members register for Family Friday?
Registration opens 1 week before the event.
In the event of an Unforeseen/Last Minute Emergency (Examples: Car accident; Family emergencies; death of a family member or pet; etc) What are the two steps you should take to communicate you will not be able to come in for your shift?
1. Notify MGSC via GroupMe.
2. Call MizzouRec Brewer Station (573) 882-2067 to notify the Facility Lead.
At what point is a bloody nose escalated to a code red?
If it lasts more that 10 minutes.
Where can employees fill out the form for guest passes?
Engage.
Can members reserve a squash or racquetball court in person at the Member & Guest Services Desk?
Yes.
What is your responsibility when a new email arrives during your shift?
Acknowledge and manage the email.
What should you do if you cannot work a shift and know with plenty ahead of time?
Exhaust all your resources to get it covered
What are the two locations that we should direct members to in the event of an emergency? Hint: these are also the designated spots that all Team Mizzou gather at as well.
Stankowski Field (West Desk)
Outside Southeast Entrance next to Virginia Avenue Parking Garage (East Entrance)
How much is the freeze fee?
$10
What online tool should you explore during downtime to familiarize yourself with resources?
Teams.
How can you manage high volumes of MizzouRec-led tours to maintain efficiency and reduce wait times?
Assess the situation and decide between offering tours every 15–30 minutes or as people arrive. Work with teammates to strategize.
All MGS Staff must work a minimum of two breaks/intersessions during the school year. List these breaks/Intercessions.
Fall intersession (early August)
Thanksgiving Break
Winter Break
Spring Break
Summer/May Intersession (mid-to-late May)
If you’re stationed at the MGS Desk or East Desk, where is the closest AED machine?
In the Cardio Gallery
What is our policy as far as a cancellation fee?
$5 x how many months they have left
If you don’t know how to book a squash or racquetball court, where can you find the instructional video?
In Teams.
What mindset should staff avoid when managing shared responsibilities like email?
“I’ll wait for the next person.”
What are the 4 shift options that you must have one open in your availability.
At least one opening, one closing shift and one weekend
3 opening
3 closing
3 weekend shifts (Friday, Saturday, Sunday)
What spaces are minors never allowed in, even during Family Friday or other events?
Areas with strength training equipment and cardio equipment, such as the pump room, cardio gallery, and functional fitness spaces. Minors are welcome in Tiger Grotto, sport activity courts, and the indoor running track.