Tech Support
How do we do a password reset for a member in ADC?
Customer info tab, "reset password"
Payment on 1/26/2022 applied to what invoices?
7324249 and 7327349
ONLY the account holder may request this document, and only if the account is not past due.
Certificate of Monitoring
How do we upload documents to salesforce?
related, attachments, upload.
For panic alarms, who do we call before dispatching?
Nobody. Dispatch first for panic.
Landline.
Invoices go out on what date for billing group 4?
December 14.
What is the limit for yard signs?
2. 3 with a TL approval.
How should we be updating a members email in SalesForce?
We update it in Sedona, it will synch within 24 hours.
When given the duress, we send what to monitoring?
IDR
What options do we have to resolve a DMP system not communicating?
Full system.
Is AR 1713696 receiving the AAA discount?
Yes.
What needs to be completed before the member can pay off their equipment in full?
Addendum signed and returned, equipment payoff invoice generated.
What is unapplied cash?
Payment made to the account, applied to no specific invoice.
Where can we add/update the permit # for a member?
In stages under the account tab.
How do we run a communication test on a concord 4?
8 + master code +2
AR 90189
How was the invoice from 10/1/2019 paid?
Member paid $77.85, we credited $30
Difference between BOE and Equipment Payoff
BOE - what is owed. Equipment Payoff- intent to payoff equipment
In stages, where can we see when the verbal password has been changed?
"changes" tab
What are the dispatch results for last alarm event for system 679779?
Full clear - no dispatch
Contact sensors for a 2GIG take what battery type?
CR2032
Auto pay might skip after a rate increase for what reason?
AP will look for an invoice matching the RMR.
What are the 2 forms of POA accepted?
Durable or Financial
Without using ADC or stages, what system type is system # DLR53058?
2GIG
What requirement needs to be met before we can dispatch police for system 3AR1101F5?
2 contacts must be called