MS Notation Codes
Calling about a billing update.
What is NBU?
Stamped on the envelope.
What is the postmark date?
Used to respond after processing a standard 30-day cancellation.
What is the 15/30/60/90 Day notice template?
This script is used when setting up 1x CCD payments.
What is the CCD Consent Script?
This red flagged club has multiple MS restrictions.
What is PPC (Processing Plus Clubs)?
Calling about a billing or draft issue.
What is DFT?
Physical mail is found in this section of a DRS interaction.
What is the Attachments tab?
Used if the club handles their own cancellations.
What is the Club Cancels template?
Members must ______ to stop auto-drafts on EFT billed accounts.
What is send a written request?
U.S. agents will ______ to get member billing removed from the blacklist.
What is reach out to Help Chat?
We called the member to complete a follow-up.
What is WCM?
You must turn off billing and contact when you move mail to this queue.
What is the Legal queue?
Used template if the member must send physical mail.
What is Emails Not Accepted template?
When manually updating billing you must always check the ______, which may also need updating.
What is the Draft Under Name or Payor Name on the Bank Info Side Panel?
Per this policy you must run the phone number in all 4 phone number search options.
What is DNC or Stop Contact?
Caller has received a text message from ABC.
What is PHN?
Members may send these in via mail to update billing.
What is a PPP (Payment Slip)?
Used if the member did not send documents to cancel due to medical reasons.
What is Medical: No Proof template?
These 3 codes will pause drafts for 10-days.
What is WSC, MSC, WPC?
This 3 character acronym indicates agents cannot call a club for MS issues and must notate in F7 for offline.
What is CLI?
What is RTP and ERP?
You must notate the account with WSM when moving mail to this queue.
What is the Forward to Club queue?
Used if the member did not move far enough away to be eligible to cancel.
What is Move: Distance Not Sufficient XDAR template?
Can be negotiated for most clubs.
What are late and service fees?
Club Fitness members are escalated to xt. #____ after notating this escalation code in F7.
What is 2011 and TSQ?