MS Notation Codes
Calling about a billing update.
What is NBU?
Stamped on the envelope.
What is the postmark date?
You should use your discretion when enforcing or waiving this fee.
What is the $5 Convenience Fee?
This script is used when setting up 1x CCD payments.
What is the CCD Consent Script?
This red flagged club has multiple MS restrictions.
What is PPC (Processing Plus Clubs)?
Calling about a billing or draft issue.
What is DFT?
To read/review physical mail you must open this.
What is an attachment?
Callers must be identified per the ______ before getting assistance on a call.
What is the 3rd Party Disclosure chart/script?
You must check this before turning off automatic drafts.
What is the Control Variables/Prt Pay Book flag?
U.S. agents will ______ to get member billing removed from the blacklist.
What is reach out to Help Chat?
We called the member to complete a follow-up.
What is WCM?
You must turn off billing and contact when you move mail to this queue.
What is the Legal queue?
The alternate verification list can be used.
What is when contact information is missing and therefore verification cannot be completed?
When manually updating billing you must always check the ______, which may also need updating.
What is the Draft Under Name or Payor Name on the Bank Info Side Panel?
Per this policy you must run the phone number in all 4 phone number search options.
What is DNC or Stop Contact?
Caller has received a text message from ABC.
What is PHN?
Members may send these in via mail to update billing.
What is a PPP (Payment Slip)?
To postpone a payment on a past due account the 5 day count begins on this day.
What is the next CALENDAR day?
These 3 codes will pause drafts for 10-days.
What is WSC, MSC, WPC?
This 3 character acronym indicates agents cannot call a club for MS issues and must notate in F7 for offline.
What is CLI?
What is RTP and ERP?
You must notate the account with WSM when moving mail to this queue.
What is the Forward to Club queue?
On an RFC account the caller must agree to this before you can reinstate the account.
What is a payment for the full past due balance minus late and service fees?
Members can only request 1 fee waived in any ______.
What is 6 month period?
The IVR transfer extensions.
What are 1778 iSeries and 1902 Commerce?