When2Work
Risk Management
Staff Policies & Expectations
Fusion
(accounts, memberships, lockers, sales, equipment, etc.)
(accounts, memberships, lockers, sales, equipment, etc.)
Random Questions
100
What information is required for staff to have available on When2Work?
What is...
Email address & phone number
100
In a power outage situation where can you find flashlights?
What is ...
1. Front Desk/Lobby (inside first aid kit)
2. Fitness Center Front Desk (inside first aid kit)
100
All staff are required to have______ when arriving for their shifts.
What is...
Staff Uniform: Polo, jacket, Stanford hat/beanie, & closed-toe shoes.
100
What's the procedure when a member accumulates their third strike for not bringing in their SUID?
What is denying access and informing the member that they cannot enter the facility until they provide their ID?
100
Before asking for help, try this classic IT move — it solves 99% of problems and 100% of hopes.
What is “turn it off and on again”?
200
If a staff member cannot make their scheduled shift, what should they do in When2Work?
What is ...
Submit a shift swap or trade request, attempt to find coverage, and notify a manager or FTE if necessary.
Calling the front desk alone is insufficient—contacting the appropriate party is your responsibility.
200
Facility work orders should be completed by who?
What is reported to and completed by the supervisor on duty
200
This is the first step you should take when you're unsure how to handle a member situation.
What is asking a supervisor or team member for assistance?
200
This platform allows staff to assign, track, and update equipment stored in closets or cabinets, which are available for member use upon request.
What is Fusion's Equipment Management System?
200
This painting, often associated with the Renaissance, is displayed in the Louvre Museum and remains one of the most famous pieces of art in the world.
What is the Mona Lisa by Leonardo da Vinci?
300
If you expect to be more than 15 minutes late, how many minutes in advance must you notify management?
What is 45 minutes
300
These are two evacuation points at AOERC in case of an emergency.
What are the blue poles at the intersection of Santa Teresa Street, Santa Teresa Lane, Governor’s Avenue, or Roble Field?
300
To ensure a smooth transition at the end of your shift, this is what you should do before clocking out?
What is
Completing all closing duties and informing the next staff member or supervisor?
300
What steps should staff take if a hospital, alumni, or community member wants to sign into the Stanford Rec website or app but does not have an SUID?
What is ...
1. Create a community login username for the member through their Fusion profile (using their first name and last initial).
2. Instruct them to reset their password, and guide them to sign into both the website and the app.
300
This Dutch painter, known for his self-portraits and use of vivid colors, is famous for the Starry Night.
Who is Vincent van Gogh?
400
If a staff member notices a scheduling conflict or error in When2Work, what steps should they take to address it?
What is contacting the scheduling manager or FTE immediately to resolve the issue?
400
Where should you dispose of hazmat waste at AOERC?
What are hazmat trash bins located downstairs in the physical therapy room?
The hazmat trash bin can be found underneath the sink.
400
What are the expectations regarding staff communication and staying informed?
What is staff should regularly check emails and team updates, attend meetings, and communicate any concerns or important information to supervisors.
400
What is the process for verifying and handling a member's claim of purchasing a Cardinal Pass or Platinum Pass?
What is...
Members can provide Email confirmation.
In addition, staff can check the member's Fusion accounts.
400
This genre of music was popularized in the early 20th century, with artists like Louis Armstrong leading the way.
What is jazz?
500
Until when is an employee responsible for a shift they are attempting to drop?
What is approved by management and reflected on the online schedule (When2Work)
500
Where are the AED machines located at AOERC?
What is the...
Front Desk/Lobby
Inside Fitness Center
- Pool deck
500
This is what a staff member should do if they are unable to make their scheduled shift.
What is notifying management at least 24 hours in advance when calling out sick and attempting to find a coverage replacement?
500
If a member requests to purchase buddy personal training sessions, do both individuals need to have an active membership, and should you sell the sessions to one or both of their accounts?
What is...
Both participants must have an active membership or courtesy card, and the buddy pack must be sold to both members' accounts.
500
This Hogwarts professor is known for her strict demeanor, obsession with "proper" magical behavior, and being a member of the Order of the Phoenix.
Who is Professor McGonagall?