Safety
Where is the emergency procedure handbook found?
In the First aid backpack
Aquatics (Dahl)
Aquatics (Houser)
Brenda
Zach
What are the 3 most important things to update on a member's account when they sign up for 24-7?
Photo, email (MUST BE PERSONAL), phone number
Name 3 insurance types we take
Renew Active, Silver & Fit, Quartz
Someone comes into the Y with a guest pass from a Director who no longer works at the Y. What do you say?
Sorry! They do not work here anymore and unfortunately, we do not accept guest passes from old directors because we don’t know how many they are giving out once they have left.
If a real emergency is happening, when in doubt, who do you call?
911, CEO, COO
Director of Membership Advancement (Natalie & Terry's Supervisor)
Jeni Ludwigson
What are 3 rules you should always state out loud to members when they sign up?
-Key fob is for access for you and you alone
-Do not hold the door for anyone
-Always make sure the door closes behind you
If a 1040 is not available as proof of income while applying for FA, what other acceptable documents are there?
One month of paychecks of pay stubs
W-2
Social Security Benefit
How old does a member need to be in order to attend a group fitness class?
14
A child goes missing at the Y and a parent comes to the front desk to report it, what are your next steps?
Get description of the child, ask to see a picture on phone, exchange cell numbers with a parent,
form a search crew with directors/workers that are around, station someone at all exits so no one leaves the building,
Clear the pool, call 911 is child has not been found within 10 min, call Bill or Sara, Complete incident report!
Marketing Director
Travis Pernsteiner
How do you clear non 24-7 members from the building before close?
Ask to see their gray key fob
When entering in a new member under FA, what two things should match at the end of your process?
Membership expiration date & FA Discount!
Someone comes in to sign up for membership under corporate membership and wants to pay for it annually. Can they?
NO! A corporate membership must be paid monthly in case they were to no longer work for that company.
The pool alarm is sounded, what does the front desk staff do next?
Take AED & towels to pool deck, assist aquatics staff in any way, turn off pool alarm, unlock emergency doors to pool if EMT is coming, if 911 is called, call bill, sara, and appropriate aquatics director. Complete incident report
Group Fitness Director
Kylie Wiltgen
What should you be reminding members of as they come into the building 30 minutes before close?
We are closing in 30 minutes, locker rooms will be locked, you will be asked to leave if you do not have a gray key fob
After approving FA for a member, what do you do with their application?
Write the discount approved, initial it, scan it in, and attach it to their CORE account. Put the application in scrapper
At what age can a child begin to be in the pool without a parent in with them?
Over the age of 8
The fire alarm goes off..now what?
call 911, have staff help to evacuate the facility. Move members towards the miracle field at houser and youth center at Dahl. Complete incident report
Senior Program Director
Kyle Moll
Why can’t a husband and a wife have the same email on file for their 24-7 access?
Everyone must have a personal email because verkada (our camera system) can only link one account per email. The other account with the email will be deleted and they will not have access.
When signing someone up for a renew active membership, where are the 2 places you need to put their activation code?
This number should go in CORE in the corporate identifier field, and into healthy contributions when you set them up.
You have to give a vending machine refund. What are your steps?
Go to the correct vendor and select from one of these choices:
Pepsi, Canteen, JEI
The right account will say Terminated/Non-Member
Then select Add Fee/Credit
Select refund from the drop down and select the Correct Vendor
Put in correct amount
Add the member name you gave a refund to in the description
Click on Invoice for payment method
And then Submit
*Don’t forget to also record on the physical sheet