Service Orders
I only have power in half of my house
What is Check Voltage?
Where is the nearest AED?
FTO- behind MS door
Dalton- behind MS door
You've got a call for the CEO on the phone, what do you do?
Transfer to extension 1201.
What is a fault? give some examples of what could cause a fault
any kind of abnormal electric current (branch, animal, lightning)
What is Holiday Rotation
Time off during the holiday time that is given on rotation
I would like to have an OL installed at my house. Are there any fees? Can I use a transformer pole?
OL Install order, $80.00 install fee, yes we can use a transformer pole.
What is your escape route?
Dalton- Out the front door, out to the dock door.
FTO- Out the front door, out of the side cash door, warehouse door, call center door
What's a share opportunity?
The chance to spend the day with someone in another department, to learn what they do.
What device do we have installed on our lines to protect our system from faults?
Recloser
what is PTO and CAT time
Pto- personal time off
Cat- Catastrophic time used after 3 days of PTO for surgery/illness or bereavement leave
My neighbor has something odd coming out from his meter base, I dont think that he should have power, but he does.
Check for tampering.
What do you do in the event of a bomb threat? You have the caller on the phone
Ask where the bomb is, listen to background noise, ask "why", ask when will it "go off".
What is a SSA account?
Special Service Account.
What piece of equipment protects the transformer from lightning?
lightning arrestor
Explain levelized billing
a rolling 12 month average for the location
I have lines down at my house, I have power and I am not sure what I need to do.
Trouble non-outage (mark as emergency) Tell member not to go anywhere near lines.
Where is your rally point? (where do you meet in the case of a building evacuation)
Flag pole.
What makes an account "ssa"? and how can you tell is SSA on the main upn account screen?
More than 250,000 in revenue to us annually.
“999” in the pager field
When a fuse burns out, it causes the_____ to open.
Switch barrel
what is a r/c (rate/class) 22?
Residential account
I need to install a new breaker box so I need the power turned off for a little bit while i install it.
Cut service loose (must have account holders permission)
Where do you go in the event of a tornado/storm?
Dalton- engineering
FTO- Under the stairs
When and where is the annual meeting held?
1st thursday in August, Dalton Trade Center
Name a few protective measures lineworkers use to stay safe
ppe (FR clothes, rubber gloves) blankets and hoses
Explain Bank draft
Members payment will auto draft each month on the due date