Introduction to Retirement
Why is this benefit taxable income
What is - it's 100% funded by the employer
Where can you see phone logs
What is the Home tab
To receive a lump sum benefit, the amount must be lesser than what
What is 100,000
Which system do you as the processor make changes to direct deposit and tax changes
What is Retirement Payment Processing (Sunset) WebApp
What letter do you send to a participant if we received all the correct documents for their online application
What is We Got It letter
The benefit is determined and calculated by what factors
What is - Accrual Rate, Final Average Salary, Benefit Credit/Years of Service, Age at Retirement (age reduction factor, if applicable)
Where can you run a retirement calculation
What is EHS
How many months prior to retirement can the participant complete their online applicaiton
What is 6 months
What year does the participant start having access to their 1099R Form
What is 2019
A packet comes through as a task, what do you need to check
What is if its a medical only policy or if we are missing pages from the online app
The accrual date is determined by what and what are they
What is - determined by the participants hire date. Before 04/01/2010 is 1.5, after is .75
What is Notes
A participant wants to elect to have their benefit mailed, can they do that
What is No
Where can the participant go to change their bank ACH information
What is In My Benefit Payments (purple box) - they need to add their bank and make it effective (2 step process)
When processing an online application, what do you need to check in dashboard
What is marital status and termination date
What is the TMRP benefit
What is - the transitional master retirement plan put in place to dissolve future MRP benefits
What does Retirement Date mean in the MRP section
What is the date they start their benefit
What are the 5 types of applications
When does the participant have access to their account
What is when their benefit begins
What do you need to check before updating a direct deposit request from a CSR
What is Phone Logs
Benefit credit will be lost if what
What is
oAt the time of termination, the participant is not vested and
oThe participant does not return to work within 5 years, or
oThe participant cashes out their benefit in a lump sum
How do you access the MSS from Dashboard
What is Quick Links - Access Neospin
What are the three reasons we can cancel an application
What letter is provided to verify income for apartments, assisted living, etc
What is Certificate of Income Letter
When do you need to send a W4P form back to the participant to re-do
What is incorrect or no ssn listed, no signature and/or date, no martial status elected