True or False
Plus Guests do not have to show an ID when checking in
True!
What are all the membership types we offer?
Individual plus, Family/Grandparent, Family plus, Conservator, Patron and Patron Gold
A group comes to the zoo that has a family membership with a third adult add on. How many photo ID's must be checked?
Every adult listed on the membership
When do Sky Ride passes expire?
When the membership expires
How old does someone have to be to be named on a membership?
18 or older
The two named adults do not have to live in the same household
False!
Can the third adult bring in the guest?
No, only the children listed on the membership
What forms of ID can we accept?
State ID, Drivers License, Military ID, Passport, Digital IDs or Photos of Any of the Above.
Does having a sky ride pass allow members to ride the sky ride any time they want?
No, only during day time admission. Never during evening events like Boo at the Zoo.
If someone wants to gift a membership who do you contact?
The membership department- If they are in office you can send them to membership(with a radio call) or a note.
Gift tickets can be applied towards a membership.
True!
How many guests are allowed for each of the below member types?
Individual plus, Family Plus, Conservator, Patron and Patron Gold.
Individual Plus: 1
Family Plus:1
Conservator: 2
Patron and Patron Gold: 3
Does a member need their membership card to check into the zoo?
No, only their photo ID's.
Can military members transfer their membership to another family if they are moving?
Yes, please send a note to membership including the current families information and the information of who they want the membership transferred to.
How many tickets can members reserve in one order?
Individual plus members: 2 tickets
(Third adults will need a separate order)
Family/Grandparent and Family plus: 7 Tickets
If they have a larger party they will need to make two separate orders.
If one of the named adults does not visit, a guest can come in their place.
False!
Can a member change the name of the second adult listed on their membership?
Yes, only once. The member must communicate with the membership department to do so. The membership department does need permission from the second adult to be removed from the account.
How do you find the tickets when someone only has the order number?
Go to 'Order search'
Sales method drop down: Blank(so it can search all sales)
Enter in order number
Click on 'Tickets', then 'Print'
Write down ticket numbers and enter them in 'Scan' on Daily Sales
If a member is attempting to register their membership online and they get an error message stating they are unable to do so what does this mean?
They already registered. Call a lead over to access their online information or radio membership for assistance.
Someone needs to reserve member and general admissions/non-members tickets, how do they do so?
Reserve their member E tickets first. Back out, go to the 'plan my visit' and then reserve their general admissions/non-member tickets for the same day and same time slot.
If we are sold out of Non-Member tickets, Members can reserve Member Tickets for their guests and upcharge them to Non-Member tickets at the window
What are the benefits that Conservator, Patron and Patron Gold share?
No advance reservation required and free shuttle rides
How many others zoo's are we reciprocal with?
Zero - they will need to reserve non-member tickets
What is a duplicate record and how is this fixed?
A duplicate record is when there are two accounts with the same information. One connected to the correct membership and one that is not.
Contact a lead or send a note to membership to merge the duplicate records.
Is there an additional cost to print and mail out a new membership card?
Yes $5.00 - Please collect payment and send a note to the membership to print and mail out the new card.