Service
Customers can cut their own lock. True or False.
FALSE! Only Extra Space Personnel may cut a lock for a customer.
The year was Extra Space Founded. Bonus Points: The original name of the company.
When was 1977? Bonus: What was Secure-it Mini Storage?
Traditional Flower worn in honor of Memorial Day.
What is The Poppy?
The first woman to win a Nobel Prize. Bonus: Name one of the two fields she won.
Who was Marie Curie? Bonus: What was Physics (1903) or Chemistry (1911)?
The 3 (4 when applicable) things that must be included in a complete offer sequence.
What are?
1. Unit Size
2. Price
3. Admin Cost
4. Promo (If Applicable)
"Rover" stores are unique because of this.
What is fully remote stores without Storage Manager/Store Staff presence?
How many is 4000+?
The original name of Memorial Day.
What was Decoration Day?
This gemstone name also has a popular gemcut named after it.
What is Emerald?
The legal statement that must be read verbatim when signing a customer up for text messages.
What is?
- Would you like to receive informational text messages regarding your account?
- Would you like to receive informational text messages regarding your account in the future, these will include payment notifications and such?
The pieces of information that can be used to verify an account.
What are?
Mailing Address
Email Address
Driver's License
Account Number
Unit Number
Gate Code
The year the National Sales Center (Now the National Solutions Center or NSC) was founded.
When was 2008?
The original date in May for Memorial Day. Bonus: Name the year it changed.
When was May 30th? Bonus: When was 1971?
The smallest country in the world by land area.
What is Vatican City?
The correct disposition when a customer hangs up before verification of their phone number.
What is Lost Opportunity?
Possible solutions to a Rate Increase call.
What are?
Offer a one-time credit to offset the cost of the increase
Submit a TRA down to the Approval Threshold
Submit a site task to have the site follow-up with the customer, if the credit/TRA was not sufficient.
The companies five core values.
What is Excellence, Passion, Teamwork, Innovation, Integrity?
This President officially recognized Memorial Day as a National Holiday.
Who was Richard Nixon?
Coffee naturally only grows on this continent.
Where is Africa?
Four acceptable forms of Government ID.
What are?
1. Drivers License
2. State ID
3. Passport
4. Military ID
The steps to follow when a customer calls in for their gate code.
What are?
Verify we're talking to the Primary Account Holder, and that they're calling from a phone number on file.
Verify Email Address
Verify one Additional Piece of Information
Give out Gate Code
Bonus: Download the Mobile App, or use MyAccount!
The year Joe Margolis became Chief Executive Officer (CEO).
When was 2017?
This group is credited with one of the first known public tributes for fallen soldiers.
Who were the Greek/Athenians? (After the Peloponnesian War 431 BCE)
This actor has appeared in all live-action Star Wars films.
Who is Anthony Daniels? (Mostly as C3PO, however in Solo he appears as a character Tak one of the workers in the Spice Mines of Kessel)
The three pieces of information we must collect when a customer is storing an item with a lien/loan on it.
What are?
1. Lien/Loan Holder Name
2. Street Address of Lien/Loan Holder
3. Amount still owed to the 3rd party