UP SYSTEM
What is HOUSECALL?
$1999 or greater bedding purchase or
Adding a set of bedding to order
What earns a FREE Delivery ?
&%@$^&*(&%$
What Sylvia and Stacey say when your tickets are incomplete and hard to read!?!?
The MAIN reason I did not sell MFS
What is I asked after I hit a home run?
10%
What is the minimum we should have in housecall sales EVERY month?
ONLY after you entered and REMAIN in the building do you do this in TRAX.
What is LOGIN ?
I only live down the street, I never pay for delivery, take the delivery fee off and I will buy it.
What are the most common objections to a delivery charge ?
Flexsteel and Canadel are currently the only vendors, but Smith Bros is coming
What vendors have a printout to attach to your ticket.
Blood Stain, Red Wine, Back of leather recliner rubbed wall, Dog punctured top of leather ottoman, Motion bed frame screws broke
What are 5 claims covered in the past 10 days at Montage ?
Never discussed a time frame, budget range or process of a housecall start to finish
Why most house calls fail
What is put yourself in BE BACK/PT
Most common note left off your tickets
What is the delivery day in their zip code?
50%
What is required downpayment to place your order?
$11,474.57
How much did Teresa earn in MFS bonuses since September 1st, 2023 ?
Measure, take pics, develop relationship of trust and get to know them better to SOLVE THEIR PROBLEM.
What is the purpose of a house call ?
Responsible for maintaining the UP BOARD
Who is the 'ON DECK' person or AKA '2'
My salesperson told me you would move my living room/bedroom/etc. "come here and do this..."
What are the driver's biggest complaints ?
MUST BE WRITTEN ON THE TICKET WITH ~ and covered with the customer BEFORE THEY leave.
What is the estimated delivery date ?
Approximately every 2 weeks.
How often does Nora sends in our MFS policies.
10 days
What is the time frame to close a house call?
Drives Sheila Batshit crazy
When we don't enter all our ups AND sales correctly!!!
An automated phone call the AFTERNOON before your scheduled delivery date.
What is a 2 hour window?
Verify with customer through email with a scanned copy of the ticket.
What is a phone order?
Cash buyout OR Reselect a new piece
What are the options when an item needs a part and that part or item is discontinued ?
Store visit
What comes first to make a successful house call and presentation ?