New Orders
How do designers typically identify themselves when they call?
What is
Team members
What term does Menards use to refer to consumers?
What is
Guest.
What topics should Care refer consumers to the store for?
What is
Pricing
Including pricing of their order
Price increases/decreased
Pricing per store
Discounts/Promotions/Compensation
Consumers can not make changes to and or cancel their orders
Returns
Verifying contents of the entire order
The design layout of their kitchen
If a product is damaged or defective, this much time is allowed to report it.
What is
30 days
Menards is a large home improvement retail store. Often referred to as “_____________.”
What is
"A Big Box Store"
Pricing and nomenclature must be correct on any new order or the store must ____________.
What is
Refund/rebill.
An order can only be canceled if it hasn't reached this stage.
What is
Production.
What topics can Care discuss with guest without referring them to the store?
What is
If we have their order &
Warranty questions, concerns, guidelines
These items cannot be replaced as full units and must be reordered from the store.
What is
full cabinets
Lead time for Concept Cabinetry & Vanity Line cabinets are __ days.
What is
14 business days.
Not including fridays.
What are the two Oracle cabinet lines offered at Menards?
What is
Cabinetry & Vanity Line.
Once an order is received, can it be changed?
No.
The line "Marcia, Marcia, Marcia!" became famous from the hit tv show _________
What is
The Brady Bunch
Who can call in replacement warranty orders?
(Proper terms)
Who is
Team member, guest, or the sales rep
Cabinets are delivered to the ________ & Menards delivers to the consumer.
What is
Distribution Center
PO# must have _ letters to start and then followed by _ numerical digits.
What is
4 Letters
8 Digits
All orders, regardless of their size, will be sent to the _______________ for processing and shipping.
What is
Distribution Centers
What is the only method for canceling an order?
What is
Email and chat
What is required to report a damaged or defective product?
What is
Must provide proof of purchase and photos of concern.
Concepts Cabinetry are produced in what city and state?
Produced in Duncanville, TX
In the TV show Martin, what was Tommy's job?
Aint got no job man!
In the tv show F.R.I.E.N.D.S
What does Joey never share?
What is
His food.
This is the most-watched sporting event every year?
What is
Super Bowl
(Lions will be there this year)
Which male actor/comedian starred alongside Michael Jackson in the music video for "Remember the Time"?
Who is
Eddie Murphy.
An artist once sang these lyrics:
"If I should stay, I would only be in your way.
So I'll go, but I know I'll think of you every step of the way."
Who is the artist and the name of this song?
Could be two answers.
What is
I Will Always Love You by Whitney Houston.
I Will Always Love You by Dolly Parton.