Therapeutic Communication Techniques
Giving the client your undivided attention by facing him / her and being attentive to what the client is saying both verbally and non-verbally.
What is Listening
Working with the client towards achieving the mutually established goals
What is the Working phase
Having strange beliefs not based in reality
What are delusions
Client says "This is a difficult choice for me. I don’t know what to do.”
What is Use of silence to allow the person to think and possibly gain insight.
Allows clients time to think and gain insight into their situations.
What is the Use of Silence
Defining your roles
What is the Orientation Phase
Hearing or seeing things that aren’t there
What are hallucinations
Client says “I am feeling terrible today.”
What is Open-ended question; “Can you describe how you are feeling?”
Questions requiring answers that include more than "yes" or "no" response.
What is Open-Ended Questions
Nurse and patient establish goals of the interaction
What is the Orientation Phase
When someone has both a substance use problem and a mental health problem
What is a concurrent disorder
Client says "My situation is hopeless!”
What is Clarification; “Are you becoming discouraged?”
Affirming that a client's response is logical and acceptable.
What is Validation
Emotional for the nurse and patient
What is the resolution phase
Negative or discriminatory attitudes that others have about mental illness
What is Stigma
Client says "I need to pray quietly 5 times a day"
Recognizing cultural differences; “We will accommodate that into your care plan.”
Recognizing that clients may have values and beliefs that differ from yours and modifying your approach according to their preferences.
What is Awareness of Cultural Differences
Advocating for the client to ensure that the client’s perspectives and priorities are reflected in the care plan
What is the working phase
The handbook used by health care professionals that categorizes mental health disorders and offers examples of signs and symptoms of mental health problems
What is The Diagnostic and Statistical Manual of Mental Disorders, also called the DSM-5
Client says "Nobody understands me"
What is Restating; “Are you feeling alone?”