Show:
Conflict Handling Modes
L.A.S.T. Chances
Breakfast Cereals
Dealing with Difficult Guests
T.V. Trivia
100
Splitting the Difference
What is Compromising?
100
_______ their problems quickly.
What is Solve
100
Snap, Crackle, and Pop
What is Rice Krispies?
100
Should be done even if you're not a fault.
What is an apology?
100
Marcia, Jan, Cindy, Greg, Peter, Bobby.
What is the Brady Bunch
200
My way or the highway
What is Competing?
200
________ for their inconvenience.
What is apologize?
200
They're G-r-r-r-r-eat!
What is Frosted Flakes?
200
Walking in their shoes.
What is empathy?
200
Bruce Wayne
What is Batman
300
Placing another's needs above one's own
What is Accommodating?
300
_________ to your customers carefully.
What is listen?
300
They are magically delicious.
What are Lucky Charms?
300
Let the customer go on and on.
What is venting?
300
A Story about a man name Jed
What is the Beverly Hillbillies?
400
Win-Win
What is Collaborating?
400
_______ them and invite them back.
What is thank?
400
Mikey Likes it
What is Life?
400
Checked that the solution worked.
What is follow up?
400
Tommy, Dill, Phil, Lil, Chucky, Angelica, Suzy
What is the Rugrats?
500
Does not take a position
What is Avoiding?
500
An effective way to handle a difficult guest.
What is L.A.S.T?
500
Has his own ship
What is Captain Crunch?
500
Thinking of the customer as a jerk or stupid.
What is a negative filter?
500
Come On, Get Happy
What is the Partridge Family?