Christmas
Christmas
Knowledge Check
Knowledge Check
Knowledge Check
100
This is a close up image of...?
Santa Claus
100
What cute name is this Christmas meal trimming known as?
Pigs in blankets
100
If you see the Buy_less_than_1499_unverified_ssn block in the Antifraud log, what do you advise the client?
Advise the customer to complete full KYC
100
What's the first thing the client has to do to be able to reissue their Spend card?
Freeze the card first
100
What to do with this PPP error message: Request failed sanctions screening
Escalate to Fraud
200
This is a close up photo of...?
Candycane
200
This is a close up photo of...?
Snowflake
200
Customer from Bahrain is trying to sell USD to their Mastercard. Will they be allowed and why?
No. Sell to Mastercard from Bahrain is only available on EUR currency
(https://help.mercuryo.io/hc/en-gb/articles/16596649472541--Off-ramp-countries-Sell-to-card)
200
No Transaction (Either successful or failed) but the account has the AF Block UA_Amount_2.99,7.99,14.99 EUR.
What should the agent do?
Gather the name and URL of the website and then escalate to L2 (fraudulent widget use)
200
Client's KYC has been stuck on "Requires action" for 5 days. Who do you escalate the ticket?
Directly to KYC. No need to escalate to L2.
300
What is the full name of this film character played by actor Macaulay Culkin?
Kevin McCallister
300
Donald Trump appears in which Home Alone Movie?
- Home Alone 2
- Home Alone 3
- Home Alone 4
Home Alone 2
300
When you see this email address in Zendesk, what do you need to do first before you can safely change this?
You can safely change this email address in Zendesk if the user provides the correct email address for their account and completes IDV.
300
Customer does not get OPT when using their Spend card. As L1, what should we do first?
Ensure that the phone number is verified on the wallet first.
300
Spend Card [True or False]: Transactions made with the card, like online payments, cannot be seen in Admin Panel.
Truth. Only top ups are seen in AP. You have to go to the specific Spend Card field in AP to see these information.
400
Who is this singer, and what is the title of the song he recorded that’s the best-selling Christmas single of all time?
Bing Crosby; White Christmas
400
What popular holiday drink is made from eggs, milk, and sugar?
400
What does this error mean and what do we advise the client?
1. That error suggests the billing address might not be set properly.
2. We can recommend trying the payment again after client makes sure the billing address is correct. If the error occurs again, the client should contact their bank’s support.
400
Client reports that they have been scammed. They were asked to pay 50 EUR so they can get 5000 EUR. What do we do before escalating to L2?
Ask for consent + more info about the scam
400
Who do you escalate this block to:
withdraw_Fiat amount more than 30000 EUR from wallet for 1 day
TM Team
500
In the poem “A Visit from St. Nicholas,” how many reindeer are mentioned?
Eight (no Rudolph)
500
1) Which of the following is one of Santa’s reindeer?
- Comet
- Lancer
- Blixem
500
Which of the following is/are law enforcement request/s?
A.
B.
C. 
1. A and C
2. A and B
3. None of the above
4. All of the above
Answer: 1. Letter B is a Complaint
500
What needs to be done for this PPP failed error: No such issuer
Share ARN and advise to contact bank
500
What do you advise the client who has these blocks:
Mobile Pay Type_apple_non3DS
mobile_pay_suspisious transactions
Use a different payment method
Mobile Pay Type_apple_non3DS (Recommend a different payment method)
mobile_pay_suspisious transactions (Request a photo of the card he used to top up his account. If the card was not involved in the payment, then in such cases I request a selfie with an ID card or passport)