Clockwise
Patient who has already been checked in is asking if they can run an errand while they wait on their room to be available. As far as clockwise goes, what should you do to this patient's spot in line?
Allow patient to Leave
Which OKTA app allows you to share your screen reach out to your co-workers in an open chat?
Teams
What system do we use to sign patients up for Convenient Pay?
Apex
What does insurance NOT cover, but we can offer self pay? (5 things)
Flu Shot, Sports Physical, Injection Only (PPD/TDaP), no insurance
Where are you going to clock in?
QGenda on the desktop
What is KPI and what does it track?
Key Performance Indicators - Throughput
Which OKTA app contains workflow aides?
Staff Resource Hub (aka. SRH or Hub)
What is the account number called that we use to enroll our patients?
Guarantor Account
What is the case rate for patients without insurance?
$125
Where can you find blank downtime packets if you do not have a pre-printed stack at your front desk?
SRH
When should you send a patient a GoReg link?
Prior to arrival
or
walk-ins waiting to expedite their registration
Which OKTA app contains e-learnings and modules that will be completed annually?
GoHealth Learning
What is the cap amount that can be pulled from a CCP account?
$250
The follow up policy states that self pay patients do not pay the full $125 for a follow up, for the same issue, within how many days?
10 days
What are the 2 reasons that co-pays are higher with urgent care vs a PCP?
UC accommodates walk-ins and has a wider variety of care we can provide on site.
What is the workflow between Clockwise and the EMR?
CMD -> GoReg -> EMR
Which OKTA app contains your employee information? (ie. Pay stubs, W2, Direct Deposit)
Ceridian Dayforce
Who do we NOT sign up for CP?
Medicare, Medicaid, Tricare, VA
When the patient signs the COR, what 3 things are they signing for?
Permission to treat
Permission to bill (including CP)
Privacy (HIPPA)
Patient with Medicare comes in and is requesting a flu shot. Does Medicare cover it?
No
When should you mark a patient as "Ready"?
Which OKTA app allows you to place tickets to get things fixed?
(ie. power is out, you do not have access to Mend/Apex/EPIC)
Zendesk
What 3 kinds of cards can we use to establish a CP account?
Credit, Debit, & HSA/FSA
What visit type can we NOT see?
Workers Comp & Annual Wellness
At what age can we start seeing pediatric patients?
6 months and up