FindHelp
Staff use this tool to search for food, housing, transportation, utility, and other community resources for members.
What is FindHelp?
Staff use this TruCare tool to remind themselves or another staff member about work that still needs to be completed.
What is a TC task?
Use this case status when staff have not reached the member or the member has not agreed to take part.
What is Pending?
In ImpactPro, staff use this section to review ED visits, recent visit dates, and common reasons for visits.
What is Prior Utilization — Emergency Department?
When a member shares a vaccine concern, staff should listen, show respect, and do this instead of arguing or pressuring the member.
What is ask respectful questions to understand the concern?
Before sending a FindHelp referral, staff must get the member’s permission to share their information.
What is member consent?
This field shows when the task should be complete. Use today’s date when sending a task to another staff member.
What is the Due Date?
Use this status after the member agrees to take part and staff document the required care plan or action plan.
What is Active?
Before calling a member about ED use, staff document the number of ED visits, common reasons for the visits, and this provider information.
What are the assigned PCP and the date of the last PCP visit?
True or false: Non-clinical staff should tell a member which vaccine to receive.
What is false?
A member wants three food resources in one email. Staff may send them together, but must do this for each resource in FindHelp.
What is log each referral separately?
This field explains the member’s need, the action to take, and any details the task owner needs.
What is the Description?
This case field shows how much work and support the member needs right now, not just the member’s diagnosis.
What is Case Acuity?
A member is enrolled only for ED education. Staff use this as the primary case type.
What is ED Utilization Management?
This type of question helps staff learn more about a member’s vaccine concern instead of giving a yes-or-no answer.
What is an open-ended question?
A member says the food pantry helped. Staff update the FindHelp referral to “Got Help” and also document the result in this member record.
What is TruCare?
True or false: Staff should update another person’s task when they only completed part of the work.
What is false?
Case status does not change on its own. Staff must do this when the member’s engagement changes.
What is update the case status by hand?
When staff reach a member about ED use, they complete this assessment about the most recent visit.
What is the ER Assessment?
A member asks whether a vaccine is safe or right for them. Staff should connect the member with this type of support.
What is a trusted clinical resource?
A needed community resource is not listed in FindHelp. Staff should use this option so the program can be reviewed and added for future referrals.
What is Suggest Program?
A staff member creates a TC task for another person. This field must name the person responsible for completing the task.
What is Assigned To?
Staff could not engage the member, and no rule requires the case to stay open. What should staff do after documenting all outreach?
What is close the case with the correct closure reason?
A member gives staff the date of a follow-up appointment after an ED visit. Staff should follow up within this many business days after the appointment.
What is three business days?
Transportation, limited appointment times, language needs, and trouble getting vaccine records are examples of this type of problem.
What is an access barrier?