Sales and Marketing
This is the CRM which Meridian uses to make better connections with prospects on a personal level.
What is Sherpa?
We enrich the lives of our residents, families and employees through extraordinary experiences...because everyone deserves a great life!
What is Meridian's mission?
The document completed after an adverse event, like an accident.
What is the insurance report?
A group of people that go out of their way to make each other look good.
What is a team (team player or teammate)?
These are the two largest expenses within our control.
What are labor and food?
According to Pine and Gilmore, we live in this kind of economy, which also ties with Meridian's sales philosophy.
What is experience-based?
Tim O'Brien, Bob Sweet, Kacy Kang, and Kevin Carlin.
Who are the four owners of Meridian Senior Living?
If a resident has memory impairment, this assessment must be completed quarterly.
What is the mini-mental assessment?
According to Bob Farrell, this should be our number one priority.
What is serving others?
The document where we input our daily expenses.
What is the spend down?
They are measurable and achievable and typically there are two of them.
What are the goals of a monthly WIG?
It started with a "big fat lie".
Who is Meridian Senior Living?
It could be any of the following:
- given to the wrong resident.
- administering the wrong dosage amount.
- given at the incorrect time.
- providing the wrong medication.
What is a medication error?
Finding out what the customer wants, and making sure they get it.
What is the pickle?
The sum is net operating income.
What is total revenue minus total operating expenses?
Some of the questions on this form include:
- Can you help me get to know the person a little better?
- What concerns you about their current living situation?
- When would you be available for a tour or virtual tour?
What is the Meridian Prospect Inquiry Sheet?
The acronym 'Pickle jar' without the 'k' will help you remember this.
What are Meridian's core values?
The location of where Meridian's care policies and procedures can be found.
What is the MSL Intranet - QA section?
It comes from setting high standards, practicing those standards everyday, and holding those high standards as non-negotiable.
What is consistency?
The report which provides financial information with explanations for our investors.
What is the variance report?
The P.O.I.N.T.
What is
- Professional/Personal Relationship
- Opportunity: Win/Win
- Information
- New leads or contact
- Training
Triple net lease, management contract, and joint venture.
What is a common lease structure?
If the State permits, we can use it after proper training with the staff.
What is a Hoyer lift or sit to stand lift?
How you think about your customer is how you will treat them.
What is your attitude?
This report is an overview of occupancy, revenue, expenses, bottom line, marketing, human resources, and clinical.
What is the KPI scorecard?