Eons & HVCA
Utilities use EONS for outage reporting, credit and collections, tree trimming alerts, and this type of post-storm customer reassurance.
What is power restoration updates?
To improve on-time payments, Conversations offers this type of automated customer reminder.
What are Billing & Payment Reminders?
This is the area where you can find hubs such as Sales Training, Product Hub, Seismic User Training, and more.
What is Collections?
This part of the MEDDPICC framework refers to how a prospect justifies the purchase from a financial or business impact perspective.
What is Metrics?
Founded over 24 years ago, this company specializes in automating conversational customer journeys to deliver predictable outcomes for enterprises
What is Message Broadcast?
EONS offers this feature that enables communication continuity across channels like SMS, MMS, RCS, Push, Email, and Voice.
What is Omnichannel Orchestration?
Conversations helps reduce no-shows and optimize field operations through this scheduling feature.
What is Smart Appointment Management?
This component of Seismic accelerates sales readiness by providing lessons, events, and certifications, all trackable within the platform.
What is Learning?
The “C” at the end of MEDDPICC highlights factors that might prevent a deal from closing.
What are the Competition?
What is the largest deal to date that Message Broadcast has won and how much was it for?
What is CenterPoint?
This Message Broadcast platform is a scalable, high-volume IVR solution built specifically for utilities to manage both inbound and outbound calls.
What is HVCA (High-Volume Call Answer)?
Conversations allows utilities to provide real-time updates during service disruptions, enhancing customer satisfaction through this feature.
What is Outage Reporting?
This section on a Product Hub page lists out a product summary, personas and ideal customer profiles.
What is 'What to know'?
In MEDDPICC, this individual is your internal advocate who has power, influence, and a vested interest in your success.
What is the Champion?
As of April 2025 Message Broadcast has this many full time employees?
What is 119?
What function of HVCA triages and routes calls during volume spikes (like an outage)?
What is overflow call answering?
This type of REACH message is triggered automatically by events such as payment due dates, service appointments, or outage updates
What are event-driven notifications?
This extension allows you to attach content to send your clients via email.
What is Outlook?
This component of MEDDPICC focuses on understanding the internal steps a prospect must go through to make a purchase decision.
What is the Decision Process?
What is Message Broadcast’s new ARR target for 2025?
$6,900,000 in ARR
Which data validation tool identifies whether a number is mobile or landline, active or inactive, or recently reassigned, and flags bad emails too?
What is MobileRIGHT?
REACH supports this communication method which is not present for EONS
What are Letters?
This hub houses all the information for the Enablement Corners, Power Plays, and Kick Offs.
What is the Sales Training hub?
The reason many sales teams use MEDDPICC is to improve this critical business outcome.
What is sales forecasting accuracy?
In September 2024, Message Broadcast expanded its real-time communication capabilities by acquiring this company known for services like live multimedia streaming and text-to-911 functionality.
What is AGENT511?