Messaging Basics
This is the Cerner program where all of the messaging processes are done
PowerChart
These are the letters you type into a new message to bring up the templates
zz
You need to send a message for medication refill for Dr. Garcia and the patient informs you they are out of medication.
This is the correct template and subject line you would use for this message.
zzRefill
Garcia - Refill
This is why it is important to manage up the clinic/office the patient is going to
It communicates to the patient they are in good hands with EVERYONE at IU Health
Lowers the patients anxiety level
Aligns with IU Health's mission and values
Promotes teamwork and positivity in the workplace
If my shift is 8:00am-4:30pm, what time can I start signing out of Finesse and clocking out of Kronos?
4:31
We add this for every new Cerner message
Add Encounter
These two things in a message should always be the same
The subject line and the template
A patient of Dr. Huffman calls in to request a follow up call from her doctor or nurse to discuss next steps in her treatment.
This is the correct template and subject line you would use for this message.
zzQuestions/Updates
Huffman - Treatment Question
In order for it count as a leave early, I must wait until I work this many hours of my assigned shift
6 hours
3/4 of your shift
At the beginning of training, we learned what IConnect's role is within the organization.
What is our role within IU Health?
We are the virtual front desk of the IUHP service line/clinic offices
We schedule, send messages, and provide general customer service
We are known as the "front door" and "first impression" of IU Health (THE GATEWAY)
Before sending a message, I have to do these two things
Spell Check
Recap
This is where I would go if I am working a refill message and need to make sure the correct pharmacy is on file for the patient
Patient Preferred Pharmacy
You are sending a message for a patient of Dr. Glick who is requesting a call back on their blood work results taken last week at University Hospital.
This is the correct template and subject line you would use for this message.
zzResults
Glick - Results
In class, we learned that we need to verify three pieces of HIPAA in order to open a patient in Cerner.
List five other HIPAA identifiers, not including phone number.
Name
Date of Birth
Provider Name
MRN
SSN
Health plan number
This is why saying "My pleasure" in response to "Thank you" is important
It's a kind and meaningful way to express you were happy to help them.
It allows you to end the encounter with a positive phrase showing your attention to their needs.
This is the turnaround time for all non-paperwork messages (refills, orders, results, call backs, etc)
Up to 48 hours (2 Business Days)
If I am going through the Clinical Notes section of the patients chart and modifying an already sent message, then this message is in this status
Pending
A patient is calling to request a sooner appointment with Dr. Kepple. You look but there is nothing sooner with Dr. Kepple, you need to send a message.
This is the subject line and template you would use for this message.
zzQuestions/Updates
Kepple - Scheduling
Kepple - Scheduling Question
This is the HIPAA identifier we should start with every call. This is used to perform the Patient Super Safe Search.
Phone Number
What does the acronym, A.I.D.E.T, stand for?
Acknowledge
Introduce
Duration
Explain
Thank
This is the turnaround time for paperwork
Up to 10 Business Days
If I am creating a new message but attaching an already sent message (or message chain), then I am working a message in this status
Sally M. from Methodist Hospital has called to request a copy of a patient of doctor Hernandez's previous radiology report and you need to send a message.
This is the correct template and subject line you would use for this message.
zzPaperwork
Hernandez - Paperwork
This is the IConnect Attendance Line Phone Number
317-963-1290
These are the IU Health Core Values
Compassion
Excellence
Team
Purpose