Communication Media
What type of communication provides immediate feedback and includes both verbal and nonverbal cues?
face-to-face communication
Extreme emotions can hinder effective communication. True or False?
True
What boosts morale, engagement, productivity, and satisfaction in the workplace?
Communication
What type of communication includes both verbal and nonverbal cues?
Face-to-face communication
What percentage of the average business email user's workday is spent on email?
25%
Which communication medium lacks nonverbal cues but is efficient for conveying large amounts of information?
electronic communication (email, text, etc.)
What is the deliberate manipulation of information to make it appear more favorable to the receiver?
Filtering
Effective workplace communication helps drive better results for whom?
Individuals, teams, and organizations
What is the main purpose of understanding the limitations and necessities of your team in communication?
To properly communicate with them.
How many emails does the average employee send and receive per day?
204 emails per day
What is a characteristic of written communication that makes it impersonal if not personally addressed?
What barrier occurs when there is too much information for one to read or understand?
Information overload
What two 'C's can effective communication improve?
Collaboration and cooperation
What type of communication lacks nonverbal cues but is efficient for conveying large amounts of information?
Electronic communication
What is the total email traffic per day worldwide?
144 billion emails per day
Which communication medium is considered ideal for conveying detailed information but may lack emotional nuances?
written communication (letters, memos, emails, texts
What are the effects of extreme emotions on communication?
Logic is skewed, message not clearly sent, affects communication negatively.
Which workplace outcome is directly influenced by effective communication?
Employee morale
What is the importance of recognizing emotions in communication, according to the provided information?
Extreme emotions can hurt effective communication.
What is the share of emails that are considered non-essential?
61%
What is a flaw of impersonal written communication that affects both the sender and receiver?
The receiver needs to understand --> sender doesn't get feedback.
What are the causes of filtering in the workplace?
Favorability to higher-ups, based on company culture and values, # of vertical levels in an organization.
What are the four things that effective communication can boost?
Boosts employee morale, engagement, productivity, and satisfaction.
What is the difference between information and communication?
Communication includes not only information but also emotion and understanding.
How many active Gmail users are there globally, making it the leading email provider?
425 million active Gmail users globally