Chapter 8
Chapter 2
Chapter 10
Chapter 11
100
The H in HEART framework

What is Happiness?

100

This metric shows how well a company is doing compared to its competitors

What is Relative Market Share?

100

This is the average number of times that each individual sees the ad

What is Frequency? 

100

This metric measures how many times a webpage is viewed

What is a Pageview?

200

The stage of the product lifecycle that focuses on awareness and interest

What is Introduction?

200

This is the best indicator of how likely it is that the firm's customers will make further purchases in the future

What is Satisfaction?

200

This metric compares the return (incremental profit) with the cost of sponsorship

What is Sponsorship ROI?
200

This mobile metric measures the average time a user spends on an app during a session

What is Session Length?

300

Product framework C suite executives would look at

What is AARRR?

300

This company is known for high customer satisfaction due to its generous return policy

What is Costco?

300

This happens when ads lose effectiveness or create negative feelings due to overexposure

What is Wear Out?

300

If 100 people saw an ad and 12 people clicked on it, the clickthrough rate is __.

What is 12%