Crazy for Controls
How are often are we required to complete callbacks for keys & combos?
Quarterly
When processing a cash advance on a foreign card, what is the proper city, state and zip code to use?
Branch city, state and zip
Which BM has twin boys, speaks 3 languages, and previously worked at Santander?
A. Sarah
B. Lorraine
C. Inessa
D. Darryl
C. Inessa
Name the 3 Overdraft Services.
Overdraft Protection, Standard Overdraft practice, and Debit Card Overdraft Coverage
What are the 3 additional authentication methods?
InApp, One time Passcode, Cross product
When preparing an outgoing cash shipment, what is the maximum amount of cash per bag?
$250,000.00
How many Cashier's Checks/Money Orders can a customer purchase in one transaction?
6
Name the BM that has been in banking for 23 years, loves hosting, and their favorite place to vacation is Mexico.
A. Inessa
B. Luis
C. Claudia
D. Darryl
B. Luis
What are the two ways to deposit funds into a Chase First Banking?
Transfer from another account, or Chase Mobile.
Who can use a social security card as a primary ID?
Minors, Seniors and disabled.
List all the OFAC countries.
Cuba, Sudan, Iran, Regions of Ukraine, North Korea, Syria
For checks payable to "Petty cash", what would be the proper endorsement?
The presenter (runner) signature in addition to the business name
Which BM does the following apply to:
- Loves the movie Transformers, has been in banking 13 years, and loves playing cricket.
A. Bobby
B. Firas
C. Lorraine
D. Oumkar
D. Oumkar
What 4 services are not available with Secure banking?
Wire transfer, safe deposit box opening, check writing, overdraft services
Name at least 3 of the types of utility bills we can accept as address verification.
When closing a decedent account with a balance less than $250, what documentation is required?
Disclaimer: Answer is not applicable for state of New Jersey
Death certificate only
Scan now, Scan later, CD deposit, Brokerage
Name the BM that loves NY sports, eats pretty much anything, and played semi pro football.
A. Matt
B. Firas
C. Bobby
D. Oumkar
C. Bobby
List the 6 Complex Accounts
POA, Estate, Trust, Rep/Payee, VA Custodial, Tenant/Landlord (escrow)
List at least 4 ways to verify a customer over the phone.
When a CRA file is requested, the BM, LAO or MOD can visit what website to provide the client the information?
Go/CRApublicfile
A foreign checks' routing number should have how many digits?
8
Which BM can't whistle but can snap, likes pineapple on pizza, and was on the cover of the Boston Globe at the age of 17 for singing for Mayor Menino & Ruben Studdard?
A. Claudia
B. Lorraine
C. Inessa
D. Sarah
B. Lorraine
Which credit card offers 1.5% cash back AND a $25 statement credit for enrolling in automatic payments during the first 3 months of opening?
Chase Freedom Rise
Name at least 4 types of IDs that can be used to certify a W8