Scope of Practice
You meet with a military service member who discusses significant concerns around their religious beliefs impacting their life. Can you continue to provide services to them?
No, religious concerns is out of scope of the MFLC program.
A staff member you work with asks you to meet with a client you know is out of scope of MFLC services. The staff member remains persistent about you meeting with the client. How do you handle this?
Remind the staff member of the MFLC scope, give alternative options/resources, consult supervisor , if needed.
A family presents you a gift card as a token of appreciation for your help through their concerns. Do you accept?
No, you should refrain from accepting gifts.
You are meeting a client in the community and you both decide to go to a different spot. They suggest riding together and you share you can't do that due to Magellan policy. Is this correct?
Yes, MFLC's are to avoid transporting clients/staff in their personal vehicles.
It is ok to give staff at your school/workplace your personal number.
False, you may not provide your personal number. Instead, provide your Magellan work number.
Your client shares they are primary concerned about their financial status and managing their debt so they do not have to file for bankruptcy. You refer them to a financial resource as you determined their concern is out of scope. Was this appropriate?
Yes, financial concerns are out of scope of MFLC services. Referring to the most appropriate source is best practice.
Your client (12y/o) disclosed that their parent often does not provide food for the house and is barely home. You determine this needs to be reported and you follow the protocol: contact supervisor for further direction, contact POC, warm hand-off, and document. Was this correct?
Yes, you followed the correct MR steps.
Your school is short staffed and ask you to proctor a state test. Can you help?
No, you cannot assume responsibility for students.
You are asked by a staff member to participate in an activity that you determine is a conflict of interest. How do you approach the situation?
MFLC's are discouraged from participating in activities that are a conflict of interest. Discuss with the staff member the Magellan policy, focus on what you can do, and consult with your supervisor, if needed.
True
You are working with a service member that was in an accident and suffered significant medical challenges from it. The medical challenges have become the main concern for them. You recognize this and refer them to the most appropriate service. Was this the best practice?
Yes, primary concerns around medical issues is out of scope for MFLC services.
You are able to provide formal psychotherapy to a client that you feel can really benefit from it.
No, MFLC's provided non-medical counseling services.
Your session with your client starts to span into the political realm and your client asks you about your political affiliation and thoughts about the current political culture. What do you do?
MFLCs are discouraged to discuss politics. Gently redirect away from discussing your political thoughts.
You must have a 'yes' consent to provide 1:1 sessions or groups with clients.
Yes, you must have consent. You do not need consent when consulting with potential clients or other staff members.
MFLCs should not be in pictures or videos
True, MFLC's should refrain from being in pictures of videos.
Your client mentions that they have thoughts and a plan for suicide. What immediate steps do you take?
DTW protocol: Alert supervisor (or backup supervisor), report incident to POC, warm hand-off, document.
A parent has reached out to you regarding their child and mentions there is an active custody (legal) battle and feels it affects their child. Are you able to meet with the child?
No due to the main concern being legal issues.
No, MFLCs are expected to not have any written record of full names or session notes.
It is ok to initiate first contact with a parent to discuss a concern when they have not reached out to you yet.
False: the parent must initiate the first contact with you. Then you may contact them as needed.
You can provide in-scope counseling services to a service member/child while they receive out-of-scope services with a different provider.
Yes, as long as the reasons for counseling are in-scope.
A service member you have been working with identifies significant signs of PTSD. Do you continue to work with them?
No, due to significant symptoms, you should refer to an appropriate source for ongoing clinical treatment.
A staff member you work with asks you for your thoughts on your client and what has been discussed in sessions. How do you handle this?
Remind the staff member of the limits of confidentiality, focus on what you can do/provide, consult with supervisor, if needed.
MFLCs are expected to comply with the no-touch policy which the MFLC cannot initiate any touch, but is allowed to briefly pat a child on the shoulder/back, briefly hold a child's hand while walking, and provide a side hug.
Yes, these types of touch are ok. MFLC's should attempt to redirect the behavior when necessary.
MFLC services are available for service members (SM) and their families if the SM is active duty, retired/discharged up to 180 days, part of a wounded warrior/severely injured program, or deceased while active duty/reserves.
True