Management Theory
A manager who believes that workers are responsible and capable, and that they can be trusted when given responsibility is a ________ manager.
a. Theory X
b. Theory Y
Theory Y
The board of directors, employees, and owners are an organization's _____.
a. internal stakeholders
b. external stakeholder
Internal stakeholders
When a manager uses whatever techniques are most effective, they are being a ____ manager.
a. polycentric
b. geocentric
Geocentric
"To connect the world’s professionals to make the more productive and successful" is LinkedIn's_____ statement.
a. mission
b. values
Mission
This requires a manager to visit an earlier step in the strategic-management process in order to revise actions if necessary.
a. organization's mission
b. feedback loop
Feedback loop
An organization that focuses on actively developing, finding, and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge is a(n) ________ organization.
a. learning
b. customer-focused
Learning
This is the group of people elected to oversee the firm’s activities and ensure that management acts in the shareholders’ best interests.
a. Stakeholders
b. Board of directors
Board of directors
The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is referred to as a nation’s _____.
a. culture
b. laws
Culture
The three levels of this are strategic, tactical, and operational.
a. environment
b. planning
Planning
A company that developed a smartphone app that uses AR technology to let customers preview what their tattoo is pursuing this type of strategy:
a. innovation
b. cost leadership
This viewpoint emphasizes that a manager's approach should vary according to the individual and the environmental situation.
a. contingency
b. classical
Contingency
Distributors, local communities, and special-interest groups are examples of _______.
a. internal stakeholders
b. external stakeholders
External stakeholders
Goal displacement, satisficing, and groupthink are disadvantages of this type of decision-making.
a. individual
b. group
Group
The district managers will set goals to be achieved over the next 6 to 24 months as part of ________ planning.
a. Tactical
b. Operational
Tactical
A search for the strengths, weaknesses, opportunities, and threats influencing an organization’s competition is a _____.
a. forecasting
b. SWOT analysis
SWOT analysis
This statement tells you what the company wants to become or achieve over time.
a. values statement
b. mission statement
Mission statement
Making strategic plans for his business to deal with an expected decline in the number of older people in the population is paying attention to the _____ environment.
a. task
b. general
General
This is a graph of decisions and their possible consequences.
a. decision tree
b. hierarchy
Decision tree
Tomio's goal is “to improve his computing skills by the end of the year.” Is this a SMART goal?
a. Yes
b. No
No
Bruno knows that one of the reasons people do not return to his home appliance store is because of the slow service. A SWOT analysis would classify the slow service at Bruno’s store as a ____.
a. strength
b. weakness
Weakness
When your influence as a manager is multiplied far beyond the results that can be achieved by just one person acting alone, you are thought to have:
a. multiplier effect
b. a competitive advantage
Multiplier effect
Asking its 30 highest paid employees to take a 15% pay cut could be characterized as the ________ approach to ethical dilemmas.
a. utilitarian
b. individual
Utilitarian
A goal to increase market share over the next three years is an example of a _____ goal.
a. strategic
b. operational
Strategic
This is something that can be implemented over the next 12 months to contribute to the strategic goal.
a. Action plan
b. Tactical goal
Tactical goal
Snow Assist sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors. Snow Assist is pursuing a ________ strategy.
a. cost leadership
b. diversification
Cost leadership