Chapter 2
In which stage of team development by Tuckman, team members put group goals above individual goals?
What is performing?
In the ACE process for communication, the first step is
What is analyzing?
Which level of Maslow's hierarchy of needs is the easiest to achieve?
Physiological needs
What does ATS stand for?
What is Applicant Tracking System?
Which outline is most helpful when working on structuring your presentation?
Working outline
According to Tuckman, teams in the _____ stage of development usually have very little conflict.
What is forming?
What identifies what you want your audience to do as a result of the communication?
What is the desired outcome?
When tailoring the persuasive message to the audience, we should consider that listeners are most likely to support our proposal when we show how they will benefit and they must feel the _______.
costs
What approach should we use to compose effective cover letters?
What is AIDA?
_______ of the speech (how you speak) is as important as the content of the speech.
Delivery
Charles Duhigg in his talk about team climate talked about Project Aristotle conducted by _____ company.
What is Google?
_____ is the ability to influence an audience to agree with your point of view, accept your recommendation, or grant your request.
What is persuasion?
A company called PetRelocation helps pet owners all over the world move their pets from country to country. The company’s “About Us” page is full of staff bios, and humanizes managers and employees by including hobbies and other personal details. Which of Cialdini’s persuasion principles is the company using here?
"Liking" principle
Which method to use when answering behavioral interview questions?
What is STAR?
The first few sentences of a speech are designed to catch and maintain the audience's attention.
Attention getter