Chapter 1
Which communication model is a one-way representation of communication?
What is the Transmission Model of Communication?
Culture of that country was found to be the most individualistic in Hofstede's study?
What is the U.S.?
In the ACE process for communication, the first step is
Analyzing
What should the direct and indirect organizational methods of writing bad news start with?
What is a *buffer*?
Which communication skills will make you more valuable to an employer because your skills in this area will help the organization save money AND make money?
What are *writing skills*?
In which type of culture is the relationship valued more than punctuality and efficiency?
What is *polychronic* culture
What identifies what you want your audience to do as a result of the communication?
desired outcome
What should be included before the bad news when using an indirect organizational approach?
What is *an explanation*?
Putting ideas into words, images, or actions takes place during which step in the communication process?
What is *encoding*?
Which cultural dimension describes cultures that rely heavily on rituals, and employees need to know clear rules upfront?
What is *uncertainty avoidance*?
_____ is the ability to influence an audience to agree with your point of view, accept your recommendation, or grant your request.
persuasion
If your audience is expecting to hear from you, and the bad news is not a surprise, what organizational approach will benefit the message?
What is *direct* organizational approach?