getting work done with a minimum of effort, expense, or waste
What is efficiency
100
thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job
What is scientific management
100
Father of Scientific Management
Who is Frederick Taylor
100
the values, beliefs, and attitudes shared by members of the organization
What is organizational culture
100
a business’s obligation to pursue policies, make decisions, and take actions that benefit society
What is social responsibility
200
deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom
What is organizing
200
when workers deliberately slow their pace or restrict their work outputs
What is soldiering
200
Married couple known for use of motion studies to simplify work (last name only is acceptable)
Who are Frank & Lillian Gilbreth
200
an environment in which the rate of change is slow
What is a stable environment
200
the degree of concern people have about an ethical issue
What is ethical intensity
300
the interpersonal role managers play when they perform ceremonial duties
What is the figurehead role
300
the exercise of control on the basis of knowledge, expertise, or experience
What is bureaucracy
300
German sociologist who wrote about bureaucratic management
Who is Max Weber
300
the number of external factors in the environment that affect organizations
What is environmental complexity
300
reporting others’ ethics violations to management or legal authorities
What is whistleblowing
400
the informational role managers play when they scan their environment for information
What is the monitor role
400
when two or more subsystems working together can produce more than they can working apart
What is synergy
400
social worker from the early 1900’s known for writing about constructive conflict?
Who is Mary Parker Follett
400
people celebrated for their qualities and achievements within an organization
Who are organizational heroes
400
unethical behavior aimed at the organization’s property or products
What is property deviance
500
managers who train and supervise the performance of nonmanagerial employees who are directly responsible for producing the company’s products or services
What are first-line managers
500
holds that there are no universal management theories and that the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place
What is contingency approach
500
French coal mine executive who developed the five functions and 14 principles of management
Who is Henri Fayol
500
a theory according to which companies go through long, simple periods of stability, followed by short periods of dynamic, fundamental change, and ending with a return to stability
What is punctuated equilibrium theory
500
an ethical principle that holds that you should never take any action that infringes on others’ agreed–upon rights