12.1 The Importance of Teams
A collection of people who work independently to achieve individual goals while contributing to an organization’s success.
What is a group
a group of workers who manage their own daily duties under little to no supervision
What is a self-managing team?
This occurs when an employee doesn't understand the expectations, intentions, or purpose of their position.
What is role ambiguity?
This is the first stage of Bruce Tuckman’s group development model, where team members are usually polite and avoid conflict
What is forming?
This occurs when individuals or groups clash due to differences in opinions, thought processes, or perceptions.
What is conflict?
Teams bring people together to apply these to a common goal
What are individual skills?
a group of individuals who work together from different geographic locations and rely on communication technology such as e-mail, video conferencing, instant messaging, and other electronic media to collaborate
What is a virtual team?
These roles focus on behaviors that help build and maintain relationships within a team.
What are socioemotional roles?
This stage is marked by tension, conflict, and clashing personalities as team members test boundaries.
What is storming?
This type of conflict is healthy, encourages communication, sparks new ideas, and can improve performance.
What is functional conflict?
These are often formed to solve cross-disciplinary problems, traverse cultural boundaries, and drive initiatives in today’s globalized workplace.
What is a team?
a group of people assembled to solve problems and complete tasks
What is a project team?
This type of role includes tasks like suggesting new ideas, evaluating progress, or energizing the group.
What are task roles?
In this final stage of Tuckman’s model, a team may disband after completing its project or due to restructuring.
What is adjourning?
This type of conflict involves personality clashes and is often the most destructive to workplace morale.
What is relationship conflict?
When teams are managed effectively, they become this within an organization, boosting morale and decision-making
What is a powerful force?
A formal, long standing working group organized around specific tasks, processes, or roles.
What is a working team?
This specific task role helps keep the group focused on accomplishing its goals
What is the orienter?
This model by Connie Gersick shows that teams may remain at low performance until midway through a project, then sharply improve.
What is the punctuated equilibrium model?
This conflict management strategy seeks a win-win outcome through cooperation, communication, and shared problem-solving.
What is collaboration?
This popular leadership strategy advises that teams should be small enough to be fed by two pizza
What is Jeff Bezos’s “Two Pizza Rule”?
This is composed of a group of workers from different units with various areas of expertise to work on certain projects
What is a cross-functional team?
Managers can reduce burnout and increase team success by doing this when assigning roles
What is matching the right person to the right role based on their skills and abilities?
These are the informal rules that govern team behavior, such as expectations around communication, time-keeping, and meeting practices.
What are team norms?
These four types of conflict include disagreements about assignments, personalities, methods, or core beliefs.
What are task conflict, relationship conflict, process conflict, and value conflict?