Management Basics
These are the four basic functions of management.
What are planning, organizing, leading, and controlling?
This approach to studying management involved finding the "one best way" to get a job done.
What is scientific management?
These are the four dimensions of an organization's task environment.
What are customers, competitors, suppliers, and the labor market?
A SWOT analysis involves looking at these four things.
What are strengths, weaknesses, opportunities, and threats?
The set of key values, beliefs, understandings, and norms shared by members of an organization.
What is culture?
This term refers to using minimal resources to get a job done.
What is efficiency?
This phenomenon refers to the tendency of people to change their behavior when they know they're being watched.
What is the Hawthorne Effect?
An organization's employees are considered part of this environment.
What is the internal environment?
It is not time-based.
The rapid rise of artificial intelligence, robotics, and automation reflect changes in this aspect of the general environment.
What is the technological dimension?
This management skill set includes being able to relate to people, motivate others, and build/maintain effective relationships
What are human skills?
Impersonal detachment, clearly defined roles/responsibilities, written documentation, and following rules/guidelines are all characteristics of these.
What are bureaucrcies?
MSU Denver's "Changemakers Wanted" is an example of this:
What is a slogan?
An example of this type of strategy is Ferrari, who targets its sports cars to a highly specific type of customer.
What is focused differentiation?
This is an organization's plan of action for how to use its resources, attain its goals, and achieve a competitive advantage.
What is a strategy?
These are the two key features of an "organization"
What is (a) goal directed and (b) deliberately structured
According to this management approach, there is no single best way to lead a company - i.e., what works in one situation may not work in another.
What is contingency theory?
This dimension of the general environment includes demographics, values, customs, and norms
What is the sociocultural dimension?
According to the BCG Matrix, Apple's iphone (which has a high market share and high growth rate) would likely be considered this:
What is a star?
This goal setting/performance management process involves (1) defining goals for every department/person and (2) evaluating their performance based on whether goals were met.
What is Management by Objectives?
When people are promoted from a non-management role into a management position, it is often because they demonstrated high levels of this skill set.
What are technical skills?
What is Theory X?
This type of culture, which encourages collaboration, meeting employee needs, and creating a sense of involvement, runs the risk of groupthink or hesitance to "rock the boat."
What is an involvement culture?
These are short term goals that are specific to departments, teams, or individuals.
What are operational goals?
These are the two external factors that impact environmental uncertainty.
What are (1) the number of factors in an organization's environment and (2) the rate of change of those factors.