Foundations & Open Systems
This OB anchor says theories are only worthwhile if they help solve real workplace problems.
practical orientation anchor
In MARS, this factor is about understanding what tasks are expected and how to prioritize them.
role perceptions
“Student,” “musician,” and “basketball fan” are examples of this part of the self.
social identity
The acronym for the Big Five personality dimensions.
CANOE or OCEAN
Assuming someone is a top performer because they stay late is a classic example of this perceptual error.
the halo effect
A customer, employee, supplier, or community group who affects or is affected by a company.
stakeholder
In MARS, this factor covers knowledge, skills, and abilities to do the job.
ability
Confidence that you can successfully perform a specific task is called this.
Self efficacy
The Big Five trait most strongly tied to dependable, proficient job performance.
conscientiousness
Giving too much weight to the first information you learn about a person is called this.
primacy effect
This idea says organizations should balance the needs of multiple stakeholder groups, not just owners.
corporate social responsibility (CSR)
Voluntarily helping a coworker even when it is not required is this kind of behavior.
organizational citizenship behavior (OCB)
These three traits describe self-concept: how many roles you hold, how stable they are, and how clearly you define yourself.
complexity, consistency, and clarity
Situations can cause people to act in ways that are not consistent with these.
values
Mentally sorting people into groups and then filling in the blanks with assumptions is called this.
categorical thinking
OB researchers commonly study behavior at these three levels.
individual, team, and organization levels
Harassment, sabotage, and unnecessary conflict fall under this category of voluntary behavior.
counterproductive work behaviors (CWBs)
Increasing the number of meaningful roles you see in yourself (new groups, skills, identities) increases this self-concept feature.
complexity
The “dark triad” includes narcissism, Machiavellianism, and this.
psychopathy (the worst one)
“I already decided this plan is right,” says the manager, while only noticing data that supports the plan.
confirmation bias
A CSR-related philosophy that measures success using profit plus two other outcomes.
triple bottom line
Showing up to work sick and performing at a reduced capacity is known as this.
Presenteeism
This type of diversity includes visible characteristics like age, gender, and ethnicity.
surface-level diversity
This cultural value describes how comfortable people are with unequal power and status differences.
power distance
This is the act of focusing on some sensory information while filtering out the rest.
selective attention