Conflict
What type of conflict is focused on evaluating ideas, not personalities?
Task Conflict
What does BATNA stand for?
Best Alternative to a Negotiated Agreement
This style seeks the best outcome for both parties and takes time to work through.
problem-solving or collaboration
Which type of communication happens in real time?
synchronous communication
A new intern works hard because she believes if she does well, she’ll be offered a full-time job. Which motivation theory explains her behavior?
Expectancy
This structural source of conflict occurs when people have different backgrounds, values, or experiences.
Differentiation
True or False: The stronger your BATNA, the more power you have in a negotiation.
True
What conflict style might be used when the issue doesn’t matter much to you, but the other party cares a lot?
yielding
Name one example of asynchronous communication.
email, discussion boards, comments on shared docs, etc.
A customer service agent gets frustrated because a newer employee was promoted first, even though he has higher performance scores. Which theory best explains his reaction?
Equity
According to the optimal conflict perspective, is all conflict bad?
No, it states that some conflict improves performance up to a point
What negotiation style focuses on creating mutual gains instead of dividing resources?
integrative negotiation (win-win)
This style delays dealing with the issue and often leads to unresolved problems.
avoiding
This communication barrier occurs when people use the same words differently.
unclear or ambiguous terminology (jargon)
A programmer feels safe in his job, has strong friendships with coworkers, but is now pushing for more creative leadership opportunities. Which stage of Maslow’s hierarchy is motivating him now?
Esteem
What type of conflict is most likely when someone feels personally attacked in a meeting?
Relationship Conflict
This negotiation mistake happens when you give something up without naming it as a concession.
failing to label concessions
What style works best when a quick decision is needed and you’re confident in your position?
forcing (or competing)
Name one component of emotional intelligence that helps manage conflict.
self-awareness, self-regulation, empathy, etc
An employee is satisfied with their salary and office conditions, but feels bored and unmotivated without opportunities to develop new skills. According to Herzberg’s Two-Factor Theory, what is missing?
motivators like achievement and growth
What 3 factors reduce relationship conflict during task conflict?
emotional intelligence, team development, and psychological safety
You're in a salary negotiation and have no backup plan. What's your biggest disadvantage?
No BATNA
You want to maintain harmony but need at least some input. What style might land in the middle?
Compromising
What workplace condition makes people feel safe to disagree respectfully?
psychological safety
A sales rep quits because they realize no matter how much they sell, bonuses are only awarded to a few pre-selected employees. Which part of Expectancy Theory is broken for them?
instrumentality (belief that performance leads to rewards)