My Emotions!
Persuasion Things
Now We've Got Bad News
Random Knowledge
That's Not Logical
100
Self-control, trustworthiness, conscientiousness, adaptability, and innovation are components of which emotional intelligence principle?
Self-management
100
Ethos, pathos, and logos are Aristotle's what?
available means of persuasion
100
True or false: You should always invite further correspondence in the conclusion of your bad news message so that your reader knows you are sincere.
Nope, absolutely not. Inviting further correspondence is contextual and entirely optional.
100
Competition, collaboration, and compromise are examples of what?
Conflict management styles
100
In this fallacy, a person makes a claim that one event leads to another event and so on until we come to some awful conclusion.
Slippery slope (or snowball)
200
Introspection and psychoanalysis are not involved in which emotional intelligence principle?
Self-awareness
200
Which kind of reasoning moves from a set of specific examples to a general conclusion?
Inductive
200
True or false: When delivering bad news, it is unethical to cushion the bad news in a subordinate clause.
False! It's actually recommended strategy for cushioning bad news.
200
Which fast casual sandwich shop served as our in-class case study for delivering bad news?
Even Stevens
200
This fallacy automatically assumes one event caused or will cause another, without taking the steps to prove this link
Causal fallacy
300
The ability to use your awareness of your emotions and those of others to manage interactions successfully is the definition of which emotional intelligence principle?
Relationship management
300
Identify which types of the propositions the following two statements are:
1) The two-party system in the USA is dead.
2) Lawmakers should enact stricter data privacy laws for tech companies.
1) Fact
2) Policy
300
When delivering bad news, one must consider the audience, content, and _______.
Purpose
300
Moralistic judgments, making comparisons, denial of responsibility, and demands are communication habits that block ____________.
compassion
300
This fallacy presents only two options or sides when there are many options or sides
False dilemma
400
Listening and observing are central to which emotional intelligence principle?
Social awareness
400
Initial, derived, and terminal are the three phases of what?
Credibility
400
Name two of the reasons that would warrant using the indirect method when delivering bad news.
News is personally upsetting
May provoke hostile reaction
Is unexpected
Could threaten relationship with customer
400
Best practices for meetings tell us to have very _____ but very _____ meetings.
Best practices for meetings tell us to have very few but very good meetings.
400
This fallacy occurs when someone distorts or exaggerates another person’s argument and then attacks the distorted version of the argument instead of genuinely engaging
Strawman argument
500
When a leader in an organization comes into work with a bad attitude and establishes a negative tone for the entire office, we know that _________ __________ has taken place.
emotional contagion
500
This theory explains how listeners process messages and argues that people are often persuaded more effectively by peripheral factors rather than logic and evidence.
Elaboration likelihood model of persuasion
500
Discuss the key differences between the direct and indirect methods for delivering bad news.
Direct method:
1. Bad news
2. Reasons
3. Pleasant close
Indirect method:
1. Buffer
2. Reasons
3. Bad news
4. Pleasant close
500
We watched a clip from this 1985 cult classic to learn more about this particular logical fallacy. Name this movie and logical fallacy.
Clue and red herring
500
This fallacy is an argument that has little or nothing to do with the primary argument in order to distract the other speaker
Red herring